Case Manager I-III ACT [1311]

Texas Panhandle Mental Health•Amarillo, TX

About The Position

At Texas Panhandle Centers (TPC), you’ll be part of a caring team dedicated to making lives better for over 10,000 individuals and families each year across the Texas Panhandle. As a non-profit, TPC provides a wide range of services from mental health and substance use support to intellectual and developmental disability care, empowering clients of all ages to achieve dignity and independence. With seven service centers located throughout the region, our staff work together with our clients to achieve our mission to create an accessible system of care that supports individual choice and truly make a difference. We invite you to join us in our vision of “Making Lives Better!” Responsible for service delivery on the Assertive Community Treatment (ACT) team. This is an intensive adult caseload for individuals with behavioral health issues in addition to substance use, involvement in the criminal justice system, and/or frequent use of inpatient hospitalization using a team approach. Services include referral/linkage to community resources, case management, substance abuse treatment, housing and/or employment skills training. Trained in state-approved curriculum that emphasize evidence-based practices to help improve daily functioning stability in the community. Provide culturally competent care activities and collaboration among all participants involved with the individual’s care. Additional duties can include assessment and treatment planning with clients, working within the team to ensure appropriate services are provided, and engaging individuals by taking a person-centered approach to help identify goals for services/treatment. Assist & collaborate with team and supervisor to ensure evidence-based ACT model of treatment is provided. Works with all programs in Adult Behavioral Health Team in promote skills development and community stability for our client population. Adheres to TPC Business Code of Conduct and reports concerns if ethical and/or business standards defined in the code are compromised

Requirements

Bachelor’s degree from an accredited university with a major in psychology, sociology, social work, counseling, or other related human services field for QMHP credentialing
For Case Manager I, no experience required
For Case Manager II, minimum one (1) year of experience in behavioral health case management
For Case Manager III, minimum two (2) years of experience in behavioral health case management
Graduate work in a related field may be substituted for up to one (1) year of experience
Employees may be required to utilize their personal mobile phones for two-factor authentication (2FA). Full statement under Informational Documents: www.texaspanhandlecenters.org/careers
Must have a valid Texas driver’s license and be insurable under agency vehicle policy
Must be 18 years of age or older

Nice To Haves

Bilingual

Responsibilities

Maintain ethical and professional communications at all times using respectful Trauma-Informed Care language
Responsible for service delivery on the Assertive Community Treatment (ACT) team
This is an intensive adult caseload for individuals with behavioral health issues in addition to substance use, involvement in the criminal justice system, and/or frequent use of inpatient hospitalization using a team approach
Services include referral/linkage to community resources, case management, substance abuse treatment, housing and/or employment skills training
Trained in state-approved curriculum that emphasize evidence-based practices to help improve daily functioning stability in the community
Provide culturally competent care activities and collaboration among all participants involved with the individual’s care
Additional duties can include assessment and treatment planning with clients, working within the team to ensure appropriate services are provided, and engaging individuals by taking a person-centered approach to help identify goals for services/treatment
Assist & collaborate with team and supervisor to ensure evidence-based ACT model of treatment is provided
Works with all programs in Adult Behavioral Health Team in promote skills development and community stability for our client population
Adheres to TPC Business Code of Conduct and reports concerns if ethical and/or business standards defined in the code are compromised

Benefits

Click here for TPC’s FY2026 Summary of Benefits
501(c)(3) designation – you can apply for the Public Service Student Loan Forgiveness
Robust benefit offerings – Urgent Care visits for a low $10 co-pay, Medical, Dental, and Vision
Employer paid life insurance (1.5 times employee’s salary)
Staff automatically enrolled into a 457 Retirement Account at 1% of their annual salary. Employer match 1% higher than employee’s contribution up to 6% in the 403(b) or 457 Retirement Savings Plan
Paid time off – PTO accrual, Holidays
One (1) annual Mental Health Floating Holiday, one (1) annual Celebrate Diversity Floating Holiday, and one (1) annual A Day to Remember Floating Holiday available to staff after 90 days of employment
Additional Supplemental Coverage available i.e. Disability, Accidental, Cancer, Critical Care, and Section 125 Flexible Spending Account Plan
Teladoc – gives you or your immediate family members in the household access to a medical provider free of charge via telephone or video
Employee Assistance Program (EAP) – gives you or your immediate family members in the household access to behavioral health, financial, and legal counseling in person or via telephone