Case Manager - Homelessness Prevention Systems (HPS)

BILL WILSON CENTER•San Jose, CA

4d•$26 - $30•Onsite

About The Position

Bill Wilson Center provides services to children, youth, young adults, and families in Santa Clara County. Additionally, we reach clients through our street outreach and crisis line programs. Bill Wilson Center programs focus on housing, mental health care, supportive services, and advocacy. Bill Wilson Center is committed to working with the community to ensure that every youth has access to the range of services needed to grow to be healthy and self-sufficient adults. A key component of Bill Wilson Center's philosophy encompasses a strength-based approach to improving the lives of the youth and young families in our communities. Bill Wilson Center has been providing services to runaway and homeless youth since 1973. Join us and become a difference maker at Bill Wilson Center! The Homelessness Prevention Case Manager provides strength-based case management and short-term financial assistance to low-income families at risk of homelessness. Conducts outreach, screening, intake, assessments, advocacy, and landlord mediation while connecting families to supportive services and resources to maintain stable, permanent housing.

Requirements

Two years of experience working in outreach, shelter, or supportive housing programs for homeless or at-risk households.
Bachelor’s Degree or equivalent combination of education.
Experience working with a culturally diverse population.
Must be efficient and organized.
Driving is a requirement of the job.
Must have possession of current driver’s license, access to a vehicle and personal automobile insurance.
Current CPR and First Aid Certification required (or complete within 30 days of hire).
Fingerprinting/background check as required by the Department of Justice and/or Title XXII regulations.
TB test required.
Ability to work with basic mathematical concepts as required for reporting.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Knowledge of Internet software; Spreadsheet software and Word Processing software.

Nice To Haves

HMIS knowledge is highly desirable.
Bilingual is highly desirable.
Personal or lived experience with housing instability, social services, systemic challenges, or the criminal/legal system is valued.
Internet research skills are a plus.

Responsibilities

Conducts pre-screens and intakes to determine participant eligibility and assess appropriate level of assistance needed.
Engages families through assessment of strengths and needs and development of goals and service plan to ensure families remain stably housed.
Acts as an advocate in maintaining stable housing, including assisting families with education on tenant’s rights, landlord median and advocacy, and connections to legal services, as needed.
Assists families with finding and securing new housing, when needed.
Supports families with budget counseling and financial literacy services.
Assists families with immediate crisis intervention, advocacy, problem-solving and other appropriate interventions, as needed.
Connects families to other opportunities and resources at BWC, including essential services, self-sufficiency programs.
Communicates with households at regular intervals after they have received financial assistance or completed case management to assess housing status and provide additional resources or support when needed.
Develops, tracks, and analyzes monthly goals and objectives in accordance with the operating plan and funder requirements.
Documents program activity including pre-screens, intakes, financial assistance, and case management into HMIS within one to three business days.
Maintains case files and progress notes, adhering to professional standards and designated time frames.
Submits monthly narrative, data, and other reports as required.
Processes financial assistance payments, as needed.
Attend agency and other program meetings; including community meetings and trainings as appropriate.
Must be able to communicate effectively, get along with co-workers, management, and deal effectively and professionally under pressure.
Transport clients to appointments, meetings, etc. as needed.
Participate in agency Program Quality Improvement and Safety activities and initiatives.
Regular attendance is a requirement of the position.
Additional duties as assigned.