Temporary Case Manager - Help Center

Jewish Association for Services for the Aged•New York, NY

About The Position

The Help Center at JASA is the main point of entry for older adults, family members, and professionals seeking assistance. The Help Center Case Manager is responsible for providing information and referrals to JASA services and other older adult resources throughout New York City. This role involves acting as the first point of contact, offering assistance via telephone and email. The Case Manager must be culturally competent, knowledgeable about available services, and provide advocacy to overcome barriers to access. This position is part of a collaborative team that works with multiple departments to serve the aging community.

Requirements

Graduate of an Accredited College or University with BSW or BA/BS degree or equivalent
1-2 years’ experience in field of geriatrics preferred
Russian or Spanish speaking preferred
Strong understanding and knowledge of the public benefits and social services available to older adults in New York City
Compassionate, culturally sensitive with excellent listening skills
Experience with screening and interviewing individuals
Capacity to problem solve and think critically
Strong verbal and written communication skills, including documentation
Proficiency in computer literacy and web-based systems, including client databases
Understanding and appreciation of the roles of race, religion, ethnicity, sexual preference, and individual values have as they relate to serving clients

Responsibilities

Provide appropriate information and linkages to programs and/or services that may be explored to meet identified needs.
Provide specific information about health, welfare, education, and recreation services available to older adults.
Screen client eligibility, assist with applications, and advocate for securing benefits and entitlements.
Liaise with JASA services staff and other aging services providers to conduct outreach and develop professional relationships to aid in referral to services.
Comply with all applicable JASA Standards when interacting with all contacts and performing all other job functions.
Participate in professional training to acquire and update skills (i.e., attend in-services).
Complete required documentation, case records, reports, and statistics utilizing computers and databases as required.
Inform supervisors of situations of crisis or circumstances where the worker requires further guidance.
Utilize a strength-based, person-centered approach to support the individual’s independence and self-determination while working with a diverse population and respond to all individuals in a professional, non-judgmental, and culturally appropriate manner.
Perform other related tasks as requested or assigned.