Case Manager for Veteran Homeless Housing and Benefits Services

Mental Health America of Los Angeles•Long Beach, CA

2d•Hybrid

About The Position

Mental Health America of Los Angeles (MHALA) is a leading non-profit mental health agency dedicated to helping individuals with mental health needs live meaningful lives. With nearly a century of experience, MHALA provides comprehensive services in healthcare, homelessness, employment, and wellness, with a special focus on Veterans and transition-age youth. The agency fosters a supportive work environment that values communication, collaboration, transparency, and work-life balance, offering a 35-hour workweek and opportunities for growth. MHALA is committed to diversity and offers a competitive salary and benefits package, including an employee assistance program and generous paid time off.

Requirements

High School diploma or GED
Two years of providing psychiatric rehabilitation services to a disabled population/low income and/or homeless population (preferred)
Bachelor’s degree in Social Work or related field (preferred)
Valid class C driver’s license
Access to a vehicle for transportation
Proof of valid automobile insurance
Ability to be insured by MHALA liability insurance
Knowledge of health care and social service resource systems
Knowledge of self-help intervention strategies
Crisis intervention and conflict resolution skills
Proficiency in Motivational Interviewing, Harm Reduction approach, and Trauma-Informed Care
Strong oral and written communication skills
Strong listening skills
Team-oriented
Self-directed
Ability to empathize and relate positively to a wide variety of people
Dedicated to fulfilling the demands of the position
Experience working in diverse settings with people across all socio-economic spectrums
Proficient typing and computer skills, including Microsoft Office Suite (Outlook, Word and Excel)
Ability to function well in a team-oriented approach to member services
Highly organized
Detail-oriented
Ability to effectively manage multiple assignments through accuracy and thoroughness
Flexible work schedule to include some evenings or weekends when necessary
TB clearance and annual re-testing
Employment verification directly from three (3) past employers within the most recent 7-year period

Nice To Haves

Veterans encouraged to apply.

Responsibilities

Provide housing placement, support, and case management services for eligible homeless veteran families through outreach, assessment, and engagement.
Assist veterans and their families in finding and accessing community resources using intensive case management based on housing first and psychosocial rehabilitation models.
Interface with government, community, and private agencies to secure rental subsidies, loans, or other resources for transitional and permanent housing.
Assist and coach members through the application process for housing and benefits.
Provide follow-up during the application process and act as a housing counselor and advocate.
Conduct presentations on MHA's housing programs and work with landlords to create housing opportunities.
Provide or arrange necessary services for members moving into new housing using Motivational Interviewing and Harm Reduction practices.
Conduct regular home visits, provide in-home case management, and make community-based referrals to ensure successful housing.
Act as a liaison with landlords, service providers, or other tenants to resolve issues.
Represent MHALA at community housing provider meetings, HUD-VASH, and LAHSA meetings.
Stay current with changes in housing programs and requirements.
Network with other veteran and mainstream service agencies to share resources and develop programs.
Attend staff meetings and participate in agency operations.
Collaborate with staff to ensure seamless delivery of supportive services.
Assist with program documentation standards and submit required data collection documents within deadlines.
Collaborate with members to establish working budgets for housing sustainability.
Mediate and advocate on behalf of members to help them obtain and maintain housing.