Friendship at Home Case Manager for Seniors - Phone-based Case Management and Support Services

SENIOR FRIENDSHIP CENTERS INC•Fort Myers, FL

1d•Onsite

About The Position

Senior Friendship Centers is seeking a dynamic Lee County Friendship at Home Case Manager. The Friendship at Home Case Manager serves Lee County Seniors by coordinating grant-funded programs, community resources, and recruiting and managing senior care volunteers. The Friendship at Home Department maintains a network of community resources that support local seniors. Your work will directly and positively impact seniors who need support and reassurance. The Friendship at Home Case Manager will serve Lee County with our core values of compassion, integrity, collaboration, and respect. The ideal candidate is friendly, compassionate, and able to build positive relationships with seniors, volunteers, and community partners. Strong communication, organization, and time-management skills are essential. This role also requires flexibility, cultural awareness, basic computer skills, and the ability to work independently while adapting to changing needs. This is an in-office, full-time (40 hours/week), Monday–Friday position with occasional evening and weekend outreach events.

Requirements

Ability to communicate with the public in person and on the telephone.
Excellent customer service and interpersonal skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong verbal and written communication skills.
Ability to prioritize tasks and adapt to the needs of the organization.
Ability to interact professionally with all staff, clients, volunteers, and community partners.
Must be friendly, flexible, able to handle challenges, and able to work with limited supervision.
Possess cultural awareness and sensitivity for all individuals and groups.
High School Diploma/GED or any equivalent combination of training and experience which provides requisite knowledge, ability, and skills to perform the essential functions of the job.
Intermediate computer skills are required and include use of Microsoft Office Suite and data management.
Must have reliable transportation.
Use of personal car for evaluations may be required.
Must have reliable transportation and a valid FL driver’s license for all work-related travel.
Satisfactory clearance of fingerprint based level II background screening and pre-employment substance abuse testing is required.
Must be authorized to work in the United States.
All applicants must pass a Level 2 Background Screening.

Nice To Haves

Ability to work independently while adapting to changing needs.

Responsibilities

Assist local seniors to help them resolve immediate issues and assist them in finding support to help prevent further problems.
Maintain documentation of all grant funding requests; assure appropriate authorization, distribution, and processing.
Input client information into database system in a timely manner.
Keep client files and ensure accurate and timely documentation, including monthly reports.
Respond to client inquiries regarding financial and energy assistance resources, provide referrals to community programs, and support the administration of grant-funded assistance programs as assigned.
Recruit, interview, provide orientation and training for volunteers, conduct volunteer surveys.
Maintain records of volunteer’s hours worked, match volunteer with clients for Friendly Visitor, Telephone Reassurance Callers and Supportive Interventions as needed, and may include home safety assessments.
Organize and maintain a current list of community resources for seniors.
Coordinate resources with the Elder Helpline Staff, provide outreach in the community.
Coordinate RELIEF funded services.
Assure appropriate authorization and processing of volunteer hours and stipends as required by DOEA.
Coordinate monthly Food Bag program, to include ordering and organizing items, complete spending reports, submission of quarterly reports, tracking outcomes, as well as organizing and managing volunteer support to construct and deliver bags to clients in need.
Remain current on all Department of Elder Affairs and all grant program guidelines, including attendance at training programs.
Participate in fundraising and outreach activities, including presentations and community meetings, to promote the organization’s mission.
Report any incident of abuse or neglect as mandated by state guidelines.
Comply with HIPAA regulations and OSHA laws and safety guidelines.
Attend staff meetings, trainings, and seminars as required.
Comply with all Senior Friendship Centers personnel policies.
Protect the safety and health of staff, volunteers, participants, and others by observing and following the organization's safety and incident policies.
Supervise Program Volunteers.