Case Manager, Detained Adult Program

Amica Center for Immigrant Rights (Amica Center)•Washington, DC

1d•$50,000 - $60,000•Hybrid

About The Position

The DAP Case Manager will work closely with DAP legal staff to support the rights and well-being of detained and released immigrant clients, many of whom have mental health diagnoses, cognitive impairments, trauma backgrounds, and unmet social service needs. The primary focus of the Case Manager will be preparing for and executing safe releases of our clients from detention, assisting with clients’ transitions to the community, and providing essential case management to clients regarding basic needs such as housing, mental/medical health care, and other forms of requested advocacy on the part of both the attorney and the client. While this position focuses on engaging with clients for their non-legal needs, the Case Manager will also work alongside the legal staff to provide Social Services related documentation to the court or other governmental and non-governmental entities in support of the legal case.

Requirements

Bachelor’s degree or equivalent combination of education and/or experience, preference for a degree in social work, counseling or related field;
Proficiency in Spanish and valid driver’s license
Strong preference for applicants with knowledge of immigration system and knowledge of local community organizations and resources
Preference for applicants with proficiency in Office 365 and LegalServer.
Demonstrated interest in upholding the rights and dignity of detained immigrants, particularly those with mental health diagnoses;
Ability to build and maintain relationships with stakeholders;
Ability to multi-task, work in a fast-paced environment, and triage client emergencies;
Ability to work well independently with limited supervision;
Availability to work occasional weekend/evening hours to accommodate client needs or engage in community advocacy, within expected 35–40-hour workweek or during authorized overtime hours;

Responsibilities

Support an average caseload of 10-20 clients in detention and post-release;
Support legal staff in resolving their detained clients’ social service needs;
Coordinate and implement post-release plans for clients, building on clients’ existing resources, strengths, and autonomy to help them with their self-identified goals;
Competently execute safe releases from detention, and provide time-limited services to clients to support their transition to the community;
Engage in long-term support for a small portion of non-detained clients;
Enter all client-related notes into case management systems and maintain confidentiality.
Build and maintain relationships with myriad community partners including volunteer networks, organizers and service providers, both locally and nationally;
Identify opportunities for social services networking and capacity building;
Attending conferences, community events, and other outreach opportunities to support in professional development of the Social Services Department.
Maintain and update the online social service database;
Assist in equitable distribution of social service grants;
Work collaboratively across a small team of social services staff to create and implement systems to improve program efficiency and service to clients;
Assist in grant requirements such as reporting and spend-downs, to support social services funding streams;
Create and give existing trainings on social services to colleagues within the organization.
Communicate coverage needs to team and provide coverage to others during their periods of low bandwidth;
Collaborate with other program staff to provide support outside the social services team, as needed;
Ensure all administrative aspects of the position are carried out in an increasingly independent manner, including timekeeping, file upkeep, and database upkeep;
Periodically provide in-court advocacy for clients alongside legal advocates, by explaining Post-Release Plans and other social-service aspects relevant to the client’s legal case;
Provide support in the design and growth of the social services program through the creation of best practices, feedback solicitation, and staff development.