Case Manager - Crisis Specialist
About The Position
Case Manager - Crisis Specialist SCHEDULE: Generally aligns with a full-time Monday–Friday, 40-hour workweek within the Center’s standard hours of operation. PURPOSE The Crisis Case Manager Specialist supports the effective operation and quality of the Center’s crisis services. This role is responsible for data collection and reporting for all crisis programs, performing assigned administrative and quality assurance tasks, coordinating staff scheduling, and developing strong community partnerships with entities such as law enforcement, hospitals, and other service providers. Approximately 50% of the position involves providing direct crisis intervention services to youth, families, and adults, as well as coordinating care to stabilize individuals experiencing crisis. The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.
Requirements
- Must meet the following criteria: a. Be qualified to work as a Case Manager, which requires a bachelor’s degree in a Human Services field such as psychology, or social work. Alternatively, four years of experience in the Human Services field.
- Computer literacy, database management, and effective utilization of basic technology
- Excellent organizational, critical thinking, and analytical skills
- Proficient in the English language
- Pass all required background checks
Responsibilities
- Crisis Data Oversight & Coordination Coordinate and monitor data collection activities of Crisis Case Managers and Clinical Liaisons in collaboration with the Clinical Crisis Manager.
- Direct Crisis Service Provision (50%) Provide urgent and emergent crisis services including Mobile Crisis Response (MCR), field mentoring, and coordination with hospital systems.
- Care Coordination & Transition Support Ensure effective communication and coordination of care for individuals transitioning from hospitals and jail settings, including justice-involved individuals.
- Workflow & Quality Improvement Collaborate with the Clinical Crisis Manager to develop recommendations and workflows that enhance crisis service delivery, improve care coordination, and strengthen documentation practices.
- Training & Documentation Quality Assurance Provide training to crisis staff on Credible documentation standards, data tracking procedures, and reporting requirements for state and regulatory agencies.
- Documentation & Record Maintenance Maintain accurate documentation of all consultation, coordination, and crisis response activities in accordance with agency standards.
- Community Partnership Development Build, strengthen, and maintain effective relationships with community partner agencies to enhance crisis service delivery, support data quality, and complete monthly grant and program reporting.
- Staff Mentorship & Support Provide mentorship to crisis case management and peer support staff, serving as an agency expert in mobile crisis response and client care best practices.
- Ensure accurate and timely data submission in accordance with grant funding requirements, and state and federal regulations, including compiling, validating, and transmitting all required crisis services data and reports.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
51-100 employees
