Crisis Case Manager
About The Position
Comprehensive Healthcare provides innovative behavioral health and integrated healthcare services to clients of all ages. We take pride in our creative and collaborative work environment and in delivering clinically excellent, trauma-informed, recovery-oriented services. Crisis Case Managers work closely with our Designated Crisis Responders to support clients who are experiencing a crisis. Crisis Case Managers offer supportive counseling to help clients stabilize and then assist clients with connecting to appropriate community services and treatment. Activities generally include gathering initial referral information, meeting with individuals to gather additional information on the presenting issue, reviewing this information with a Designated Crisis Responder when necessary, and facilitating in-person or telehealth crisis evaluations. In addition to providing face-to-face client care, Crisis Case Managers also act as liaison between Comprehensive Healthcare and other community providers to coordinate services and ensure clients can access the resources they need. To be successful in this role, Case Managers must enjoy variety in their day, possess exceptional communication skills, and be able to quickly build rapport with people of all backgrounds. This position is based in Ellensburg but may provide services throughout Kittitas County. Although part of our Comprehensive Healthcare team, the Case Manager will be placed in the Kittitas Valley Healthcare clinics and hospital.
Requirements
- Bachelor's degree in social work, psychology, or related field
- Must be eligible for registration as Agency Affiliated Counselor
- Must have valid driver's license and vehicle liability insurance
- In compliance with state and federal law, Comprehensive Healthcare requires all candidates to complete a post-offer, pre-employment drug screen and background check. Please refer to WAC 388-113-0020 through 388-113-0030 for information on criminal convictions and pending charges that automatically disqualify an individual from working for Comprehensive Healthcare. Please refer to RCW 49.44.240 for information on pre-employment drug screening.
Responsibilities
- accompanying Designated Crisis Responders on community referral calls to gather information and provide direct supportive counseling
- arranging transportation & other services and following up with clients after crisis contacts as assigned
- monitoring clients who have placements in KVH clinics and keeping designated crisis responders informed about their conditions, including providing close one-to-one client monitoring when necessary
- coordinating services between Comprehensive and community providers
- monitoring symptoms & medication response and encouraging clients to practice illness self-management skills
- coordinating with clients’ treatment teams to ensure all discharge and/or referral needs are being met
- completing all documentation in a respectful, client-centered manner
Benefits
- A variety of career opportunities in a wide range of settings with room for mobility and promotion
- Regular training opportunities including support, supervision, and consultation in implementing evidence-based services and programs
- A strong reputation for providing quality, evidence-based services within a collaborative multi-disciplinary team environment
- Innovative, forward-looking leadership that seeks to thrive in an ever-changing healthcare environment
- Joint Commission-accredited organization committed to continuous quality improvement
- Established partnerships with major research universities and other community and healthcare providers to implement cutting-edge treatment programs and services
- Competitive salaries within our communities and industry
- Healthcare coverage for employee and qualified family members
- Generous vacation, paid holiday and sick leave policies
- Access to Employee Assistance Program services
- Agency-funded retirement plan with contributions equal to 5% of compensation
- Additional retirement investment opportunities with a 50% investment match of up to 4% of compensation
- Agency-funded life and disability insurance program
- Tuition reimbursement program to support employees pursuing additional education
- Employer-funded student loan repayment assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
501-1,000 employees
