Case Manager - Childrens Program

Woods Services•Middletown Township, PA

3d•Onsite

About The Position

The Case Manager is responsible for developing, implementing, and monitoring the program planning process for assigned caseloads of individuals. This role involves owning the case and all related paperwork from pre-admission to discharge, ensuring compliance with regulatory requirements and internal guidelines. The Case Manager will also manage funding, review and maintain goals/outcomes, chair meetings, build rapport with individuals, and collaborate with various departments. Fluency in computer use for documentation and reporting is essential, as is providing support to individuals and staff. The position requires completing training, maintaining organized files, evaluating skills to enhance programming, and serving as a liaison between programs, families, and agencies. The role also involves working varied hours, including evenings and weekends, and participating in committees and special projects. Cooperation and cross-training with other case managers are also expected.

Requirements

Must be 18 years of age.
Must have own reliable transportation and a valid driver’s license.
Must be able to lift a minimum of 50 pounds
A master’s degree or above from an accredited college or university and 1 year of work experience working directly with persons with disabilities.
OR
A bachelor’s degree from an accredited college or university and 2 years of work experience working directly with persons with disabilities.

Responsibilities

Responsible for owning the case and all paperwork related to the individuals on their caseloads from pre-admission to discharge.
Ensures that the paperwork is individualized, submitted according to deadlines, and meets all regulatory requirements for each environment (day and residential) including Woods Services’ internal guidelines.
Ensures that all programs and program planning efforts comply with applicable licensing regulations and funding agency requirements. Assists in conducting on-site reviews and inspections.
Solid understanding of health insurance and benefits eligibility, enrollment, and maintenance, able to make suggestions and adapt current approaches to improve efficiency, workflow, and client satisfaction, using knowledge of the population health and human services model.
Ensures ongoing funding and authorization for placement and any needed ancillary services.
Reviews and maintains goals/outcomes, objectives, and data collection systems. Monitors and reports on goal/outcome progress or adjust, where necessary if there is regression.
Calls and chairs all meetings for individuals on their caseload. At meetings is expected to share information and advocate for each person’s needs, strengths, and areas requiring improvement. Communicates all information from team meetings back to applicable staff.
Builds a solid rapport and communicates regularly with all individuals on their caseload. Discusses and review their programs, goals/outcomes, and objectives with them in the manner in which they can understand best.
Confers with all departments including Day, Clinical, and Health Services, and communicates regularly with the direct staff of the individuals to seek input and review the physical and psychological welfare and progress of the client.
Is fluent in computer use and programming for professional correspondence and documentation including running reports, searching information, tracking data, and accurately completing documents in an electronic health record system (EHR).
Provides a regular presence in programming areas and serves as a support to individuals and staff, assisting where possible. Offers onsite guidance to staff in de-escalation strategies/techniques and assistance in behavioral intervention restraints, as needed. Responsible to keep updated client information available, reviewing and train all applicable staff on client programs per Woods procedures and regulatory requirements.
Responsible to complete all initial and annual training requirements for individuals on caseload as per regulations including all program orientation requirements.
Files paperwork/correspondence regularly ensuring data and files are kept neat, orderly, and clearly accessible in case of absence. Maintains all documents as per Woods Document Retention policy requirements.
Evaluates skills as necessary, to develop, refine and/or enhance the quality of the programming provided. Determines the need for environmental modifications or adaptive equipment and assists in obtaining these adaptations.
Serves as the liaison between the day program and the residential program, families, and agencies.
Maintains regular contact with each individual’s families/guardians keeping them informed, collecting information/consents, and providing assistance as needed with funding, benefits, and areas of the like. Documents all communications regardless of mode (i.e. in person, over the telephone) or purpose with anyone outside of Woods in the EHR; sharing that information with necessary Woods’ team members, as applicable.
Responsible for working varied hours to ensure visibility across shifts/programs and available to families. This includes evening hours and weekends, as necessary.
Dedicated to learning and increasing knowledge. Meets all Woods’ annual training requirements, but also remains in tune and knowledgeable of trends in the field. Develops, adjusts, and implements programs accordingly. Awareness of and participation in area events/training, as appropriate.
Serves on committees as assigned. Participates in the development, implementation, and execution of sub-programs, special projects, and other initiatives designed to achieve the overall mission, goals, and objectives of the program.
Works cooperatively with and acts as a support to all case managers, including participation in cross-training if temporary reassignment is needed in an alternate program.