Case Manager-Career Navigator

Dynamic Workforce Solutions•Stillwater, OK

1d•Onsite

About The Position

Case Manager-Career Navigator Dynamic Workforce Solutions Job Title: Career Navigator Reports to: Project Director Position Classification: Non-Exempt Office Location: Stillwater, Oklahoma EXPERIENCE EXTREME CUSTOMER SERVICE About the Company Dynamic Workforce Solutions (DWFS) contracts with state and local entities to provide services that offer the communities we serve reliable workforce development and training solutions that result in talented, well-trained people positioned for tomorrow's jobs. Our innovative approach to delivering services, passion for the work we do and commitment to ongoing quality have defined over three decades of exceptional results. Our people feel they are part of something way bigger than just a job. We commit to delivering Extreme Customer service in order to provide outstanding outcomes for the people and businesses we serve.

Requirements

Must have valid driver's license and adequate vehicle insurance coverage.
Basic computer literacy including ability to use the Internet and Microsoft Office products.
Keyboarding skills mandatory.
Ability to work in a team environment.
Excellent interpersonal skills and customer-service orientation.
Strong oral and written communication skills.

Nice To Haves

Bilingual candidates preferred.

Responsibilities

Provides integrated workforce planning services to career center customers.
Aids customers in developing, evaluating, and effectively initiating and implementing plans to find employment and/or employment skills.
Work involves developing and maintaining contact with customers, and/or service providers for service needs.
Helps customers to engage in self-assessment.
Interviews customers to assess ongoing service needs, obtain occupational information and explore the full range of employment opportunities and/or training.
Coaches customers to present themselves effectively as candidates and obtain optimal placement in employment or further occupational information.
Provide career advisement including the development of individual employment/placement plans, referrals to jobs, placement in training or education programs, job placement or advancement, and retention services.
Performs visits to customers' homes, training providers' sites, and /or employment sites.
Develops and implements service plans to meet customer needs.
Ensures that service plans are maintained and updated as needed.
Coordinates service provider activities.
Implements prescribed program related procedures and accurate case management.
Provides ongoing case management and serves as a liaison between customers and service providers.
Manages a comprehensive caseload of job seekers.
Provides employment services on an ongoing basis.
Provides guidance and other assistance to help the participant retain employment.
Accurately document customer interactions through well-written case notes in automated system.
Ensure that case files meet or exceed programmatic requirement.
Prepare reports as requested.
Address the unique needs and barriers of customers and create and maintain an environment of inclusion for all participants by making customer referrals to appropriate workshops, assessments and internal programs while ensuring equitable access for all individuals regardless of needs or barriers.
Utilize Extreme Customer Service behaviors in all interactions with internal and external customers.