Case Manager (CAC, RSS) - Behavioral Health

Charlotte Hungerford Hospital • Torrington, CT

48d • Onsite

About The Position

The Recovery Case Manager provides direct and collateral support to individuals with opiate use and/or other substance use disorders - recovery or currently using substances - to facilitate client access/participation in all community supports needed to obtain and sustain recovery. The Community Case Manager also supports clients' success in recovery by providing crisis support and assisting with tasks related to achieving Stage of Change objectives. This position works on behalf of all formal and informal community providers to unify community support behind individuals seeking recovery from opiate use and/or any substance use disorders.

Requirements

• Associate Degree in Social Work or associated Human Resources field.
• 2-3 years' experience in the field of substance use and substance use recovery.
• Must be able to conduct mental health assessment and suicide risk screening assessment.

Nice To Haves

• Bachelor's Degree is preferred.
• Lived experience unique to this role is preferred
• First responder and/or other life experience unique to this role is preferred.
• CAC, RSS, or other credential/certification in the field of addiction services is preferred.

Responsibilities

• Provide in-person crisis outreach/engagement/support to: clients in the local emergency room, clients within our hospital in our Acute Behavioral Health unit and all Medical Floors, clients referred by all local formal/informal community providers working with/or responding to clients with opiate use disorders.
• Foster close working relationships with individuals in the provider, law enforcement, faith, business, government, and recovery community in order to become recognized, accepted and utilized as a resource for individuals with opiate addiction.
• Facilitate close, trustworthy relationships with all providers at CHH.
• Provide integrated case management support for individuals with opiate addiction from point of first contact through each step in a Stages of Change treatment model including: detoxification; hospitalization, community based aftercare, support groups, and all community supports that support an individual during recovery.
• This may also include completing collateral contacts with persons associated with a client’s care including: supporting attendance at appointments, arranging transportation, telephone and in-person support, routine non-clinical contact, and miscellaneous contact with family members if indicated.
• Attend appointments with the consumer whenever indicated to provide support and linkages to other providers also involved in the client’s recovery; this may require hours outside of scheduled shift if indicated to support a consumer.
• Attend appointments with the consumer whenever indicated to provide support and linkages to other providers also involved in the client’s recovery. This may include working flexible hours including being “on call” during nights and weekends.
• Coordinate transportation through Litchfield County for patients traveling to and from outpatient services including detoxification, agency appointments, medical and behavioral health appointments, and support group meetings.
• Complete all assigned tasks related to quality assurance data collection and data entry as required by the department, grant sources, state agencies, and insurance bodies.
• Complete all assigned documentation responsibilities for collateral contacts and psycho-education groups that meets established Joint Commission, state regulatory and corporate compliance criteria.
• Assist patient with any documentation needs they have in relation to: basic needs, state and other financial assistance, court/legal requirements, etc.
• Attend and participate in community meetings related to opiate use disorders and individual agency meetings when invited.
• Attend hospital based Multidisciplinary treatment team meetings, staff development meetings, and mandatory department/hospital meetings.
• Follow all established department and hospital policies and procedures.
• Displays and upholds CHH core values of dignity, compassion, service excellence, community and integrity.
• Consistently demonstrates caring for patients, for one another, and for the organization they are part of, and contributes to building trust, pride and camaraderie.

Benefits

• Medical and dental benefits
• 401(k) plan with employer match
• Generous paid time off with accrual starting on the date of hire, including seven paid holidays
• Additional voluntary benefits as well as employee discount programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree