CASE MANAGER-BILINGUAL

RESOURCE CONNECTIONS OF OREGON•Salem, OR

5d•$27 - $35•Onsite

About The Position

At your core, you believe that everyone has the right to direct their own life. You understand that each person is born with value and rights. You genuinely care about people and want nothing more than to see those around you not only succeed, but thrive in what they do. You know that takes effort and teamwork, and you are eager to do your part. You like to communicate with people - on the phone, in person and in group settings. You can do all of those things in both English and Spanish. You enjoy being part of a team - collaborating on issues, sharing what you learn and asking others for help. Yet, you are self-motivated and organized. Creatively looking at situations and problem-solving solutions is fun for you. If so, you just might be our next bilingual Personal Agent! Key tasks of the bilingual Personal Agent: Be present and available for in-person meetings with staff and customers. Complete face-to-face observations as part of assessment and service monitoring. Identify the customer's strengths, interests and abilities with a focus on their goals and dreams. Occasionally helping customers see new possibilities for their lives. Assess areas of need with consistently applied standards. Develop person-centered plans; ensuring the customer's interests and goals drive the process. Generate documents in both English and Spanish. Connect customers with local resources that match their interests and needs. Monitor the success and effectiveness of these supports; helping the customer make adjustments as necessary to meet their goals. What does the job look like? Full-time Monday to Friday day shifts Office hours 8am-4:30pm Much of the work will be conducted within an office setting, including typical office noise, activity and light levels Office space is typically shared with at least one coworker Regular travel What can you expect from us? A supportive and flexible work environment. The resources, equipment and materials needed to do the job and do it well. A commitment to manageable workloads. An accessible workspace. Competitive wages and benefits package.

Requirements

A bachelor’s degree in a Human Service related field with relevant experience is preferred. Minimum qualifications require at least 3 years of experience in Human Services.
Knowledge of case management principles and the Oregon IDD service system.
Excellent written and verbal communication skills. Bilingual in English/Spanish is required.
Comfortable and capable with computers.
Professionalism in both attitude and appearance.
Accepting of shifting and changing processes and procedures.
Courage and openness to receive constructive feedback.
Ability to work under pressure in a fast-paced, time-sensitive environment while working under multiple deadlines.
Ability to develop trust and rapport through in-person meetings and contacts.
Valid Driver’s license, reliable transportation and maintenance of good driving record:
Must be able to frequently drive personal vehicle locally.
Must be able to occasionally drive personal vehicle regionally
Ability to lift 10 lbs.

Responsibilities

Be present and available for in-person meetings with staff and customers.
Complete face-to-face observations as part of assessment and service monitoring.
Identify the customer's strengths, interests and abilities with a focus on their goals and dreams. Occasionally helping customers see new possibilities for their lives.
Assess areas of need with consistently applied standards.
Develop person-centered plans; ensuring the customer's interests and goals drive the process.
Generate documents in both English and Spanish.
Connect customers with local resources that match their interests and needs.
Monitor the success and effectiveness of these supports; helping the customer make adjustments as necessary to meet their goals.