Bilingual Case Manager

Saint Francis House Inc•Boston, MA

5d•$24 - $26

About The Position

Case Managers work one-on-one and in small groups with guests of St. Francis House to provide resource, referral, and advocacy services. Through individualized service planning, goal setting, and coordination of care, Case Mangers help guests obtain the skills, support, and resources needed to achieve stability in key areas such as housing, income, and behavioral health.

Requirements

Bilingual (Spanish) required.
Excellent verbal and written communication skills in both English and Spanish.
Excellent organizational skills with attention to detail.
Ability to prioritize tasks and to delegate them when appropriate.
Proficiency with Microsoft Office Suite.
Ability to function well in a fast-paced environment with compassion and professionalism.
Basic understanding of and commitment to taking a person-centered, recovery-oriented, and trauma-informed approach.
Strong analytical and problem-solving skills.
Basic knowledge of community resources and best practices with at-risk populations.
Knowledge of de-escalation techniques or crisis intervention preferred.
High School Diploma or Equivalent required. Further education in human service related field preferred.
Experience working in direct human service with vulnerable individuals and preferably adults who are experiencing homelessness.

Nice To Haves

Lived experience of homelessness and/or recovery a plus.

Responsibilities

Provides case management services to homeless adults (carry a caseload of approximately 30-50 individuals, dependent on frequency of guest appointments)
Provides referral services for individual guests both internally at St. Francis House and with external agencies and resources
Works with guests to assess individualized needs and develop goals through a service plan
Works within a holistic care model, collaborating closely with other clinicians, psychiatrists, physicians, case managers, and support staff.
Conducts triage for guests seeking services during weekly scheduled Case Manager of the Day shifts
Collaborates regularly with Boston Healthcare for the Homeless Clinic to address guests’ needs
Actively participates in regular staff meetings, staff training programs, and supervisory sessions.
Documents all intakes, client notes and assessments within HMIS database in a timely manner.
Proactively outreaches and engages with guests to ensure continuity of services
Utilizes motivational interviewing and trauma informed approaches to engage guests around goals.
Adheres to agency code of conduct.
Performs other duties as assigned.