Case Manager (Bilingual Spanish)

Casa Esperanza•Tewksbury, MA

49d•$24 - $25•Onsite

About The Position

The Clinical Stabilization Services Program (CSS) includes education and counseling regarding the nature of addiction, relapse prevention, and aftercare. The Case Manager helps the client during this post-detox process to identify their goals, needs, and resources during this time-limited stay. From the assessment, the Case Manager and the client formulate a plan together to meet those goals. The eventual goal along the continuum can range from returning home to further residential placement.

Requirements

Associate degree with certifications, or a combination of experience and education; bachelor’s degree, preferred
Bilingual Spanish and English required
Have a sense of compassion, patience and empathy
Must demonstrate ability to relate to a substance use treatment population in a sensitive manner
Have an interest and willingness to work in a multicultural setting
Must share a customer service orientation
Manages difficult or emotional client situations
Responds promptly to client needs
Focuses on solving conflict, not blaming
Maintains confidentiality
Knowledge of relevant community resources for continuing care/aftercare placement

Responsibilities

Greet new clients and create a welcoming, comfortable atmosphere for them
Interviews clients, reviews records, and confers with other professionals to evaluate condition of the client.
Obtains and documents in a precise and timely manner all relevant intake material. Assesses patient's continuing care needs, contacts appropriate aftercare resources, and arranges for transfer or admission to appropriate levels of care and/or liaison with self-help organizations
Assists in formulating a treatment plan based on comprehensive biopsychosocial assessment of client
Shares responsibility for educational and other group programming
Counsels clients individually and/or in family and in group sessions to assist client in to achieve treatment goals under the direction of the Clinical Supervisor
Refers client to other support services as needed such as medical evaluation and treatment, social services, and employment services.
Prepares and maintains reports and case histories in accordance with agency guidelines for format, timeliness, and quality assurance.
Supervise toxicology screens
Searches client belongings upon admission to the program
Enters client data into paper and electronic record
Completes a psychosocial history, tobacco assessment and wellness assessment within regulation deadlines
Knowledge of relevant community resources for continuing care/aftercare placement
Responds promptly to client needs
Maintains confidentiality
Completes discharge notes and client disenrollment forms to close cases upon client discharge
Attends staff meetings and supervision sessions
All other related duties as assigned