Case Manager (Bilingual - Spanish)

Felton Institute•San Francisco, CA

58d•$52,000 - $55,000•Onsite

About The Position

The Bilingual Case Manager is responsible for working with families enrolled in our Young Family Resource Center (YFRC). The Case Manager provides family advocacy, resource and referral and ensures that his/her assigned clients have a coordinated range of client-centered services linking them with health care, educational and social services. The Bilingual Case Manager is responsible for completing initial and bi-annual assessments with clients to include completion of a care plan in addition to seeing clients periodically to address their current needs and checking on progress. The Bilingual Case Manager is responsible for entering all client data, units of service, and case notes into the database in a timely manner. As assigned, the case manager will participate in family support services network meetings and support family support program activities. The Bilingual Case Manager reports to the Family Support Supervisor.

Requirements

A minimum of 3 years of case management or treatment of high need individual or families
Bachelor's Degree in Social Work or related field
Compassionate and able to relate to different clients with various needs
Motivational to encourage clients to follow their care plans
Strong verbal and written communication skills to explain to clients, family members and friends and professionals the case and care plan and maintain good case records
Critical thinking and problem solving to determine the best care plan for each client after assessing clients, analyzing notes from health care and social workers
Flexibility to change care plans if they are not getting the best results
Organization to manage several different cases at once
Computer literacy to maintain and manage case records
Working knowledge of Microsoft Word processing (i.e. Microsoft Word, Excel and Access)
Ability to work with and maintain confidential information
Ability to be a team player with a welcoming attitude
Bi-lingual in Spanish/English REQUIRED

Responsibilities

Carries a caseload of up to 50 ECE families or young pregnant or parenting teens as assigned.
Documents service delivery in our Salesforce Data Base and develops hard files to comply with our funder requirements and quality assurance.
Conduct initial comprehensive assessment of clients' needs and support systems.
Develop a comprehensive, individualized service plan and coordination of the services required for the implementation of plans for clients.
Establishes individual service plans and routinely monitors service delivery; updates the care plan and reassesses service needs on quarterly basis
Provides intensive and wrap-around case management including referral and support services with a form intake, needs assessment and a facilitated planning process to assist families to develop a plan-of-action to meet their individual, family, and community goals.
Assessing clients' physical and mental wellness, needs, preferences and abilities and using these to develop tailored care plans.
Connect with members of the multidisciplinary team to coordinate services.
Help families receive adequate and convenient services to meet their needs and have access to only public benefits.
Listens to clients' concerns and providing counseling or intervention, resource, and referral information as needed
Maintains contact with client and/or client's support system through office, telephone, field, or home visits and by way of minimum monthly face to face contacts and quarterly home visits
Records clients' progress including charting referrals, home visits and other notable interactions
Evaluates clients' progress periodically and adjusting as needed to improve outcomes
Conduct regular check ins and home visits (including virtual visits)
Follow up with clients to ensure they were satisfied with services
Maintains clients' records by reviewing case notes; logging events and progress.
Provides support to Family Support team in case management, mental health services and crisis intervention for clients
Conducts outreach internally and externally via presentations, flyers, and social media
Adheres to Federal Financial Participation (FFP) requirements that include completion of time study reports, and secondary documentation identifying activities completed during the time study period along with outlook and client case notes that correspond to the activity.
Ensure program compliance with MCAH & First 5 contracts and support for maintaining client's files
Represents Family Support Team in various meetings with Community Base partners in outreach and community partnership networks.
Additional duties as needed