Case Manager - Behavioral Health Services

Salt Lake County • Salt Lake City, UT

2d • Hybrid

About The Position

Salt Lake County is seeking highly enthusiastic individuals to join their team as Case Managers for Behavioral Health Services. This role offers a career with a purpose in the community, focusing on changing the lives of community members. The county fosters a fun and healthy work environment with a strong emphasis on work-life balance, great benefits, and opportunities for growth and development. Employees are encouraged to make a difference in the lives of those served, contributing to Salt Lake County's vision of a safe and beautiful place for all to live, work, and have fun.

Requirements

• Bachelor's degree from an accredited college or university in Social Work, Psychology, Sociology, Social Sciences, Criminal Justice, or an equivalent combination of related education and experience.
• Must pass a required background check through fingerprinting.
• Must enroll in the continuous RAP Back (Record of Arrest and Prosecution Back) program.

Nice To Haves

• Knowledge of office technology
• Knowledge of social science fundamentals
• Knowledge of individual, family, and community dynamics in regards to alcohol and drug misuse
• Knowledge of records retention policies and procedures
• Knowledge of Federal Confidentiality Regulations
• Ability to communicate clearly and effectively, verbally and in writing, with individuals and groups
• Ability to work in a fast-paced environment and coordinate multiple tasks efficiently
• Ability to quickly respond to program changes and incorporate new knowledge into daily work activities
• Ability to maintain cooperative working relationships with those contacted in the course of work activities
• Ability to relate effectively with individuals and groups from varied backgrounds
• Ability to act independently when appropriate
• Ability to effectively apply general principles to specific situations
• Ability to meet with clients in both office and community settings
• Ability to coordinate and present at client, provider, and community meetings, including jails, prisons, and residential treatment facilities
• Ability to maintain client files, records, and reports
• Ability to apply analytical problem solving and make sound judgments and decisions
• Ability to perform effectively in stressful situations
• Ability to utilize relevant technology including all aspects of the voucher management system

Responsibilities

• Provides direct client services by screening for program eligibility, maintaining close contact with clients, coordinating recovery support services, and linking them with community resources.
• Screens clients for eligibility, orients clients to the program, assists clients in establishing their recovery service plan, and ensures proper budgeting of funds.
• Maintains current client contact information and schedules at least bi-monthly contact with the client through face-to-face or electronic means.
• Supports clients in making informed, independent choices of service providers.
• Acts as a client advocate.
• Links clients with existing community resources and tracks use of services authorized through vouchers; extends or shortens voucher authorization to maximize their recovery capital.
• Monitors the effectiveness of recovery support services; verifies that authorized services are being utilized; authorizes additional services as needed; ascertains client satisfaction; documents case record; and continues to evaluate if services are appropriate.
• Communicates client progress, needs, and program engagement status with treatment providers and agencies, parole and probation officers, case managers, and other community entities.
• Conducts outreach to community agencies to develop partnerships in order to increase program referrals and efficiency.
• Facilitates and attends meetings with community partners to discuss program progress, develop strategies to improve and expand program, and coordinate services across agencies.
• Ensures compliance with federal, state, and county grant requirements.
• Trains providers to accept and bill for vouchers in the electronic voucher management system.
• Reviews billing records, case management notes, and logs for discrepancies.
• Performs administrative tasks, such as filing, answering phone, and greeting clients and visitors.

Benefits

• 12 Holidays
• Up to 24 vacation days
• 12 sick days
• One personal day every year
• Retirement options for hybrid pension/401(k) or 401(k) only with a 10% contribution
• Medical coverage including a 100% county paid premium option
• Dental and Vision coverage including coverage for adult designees
• Health Savings account with a county contribution up to $1200/year
• Flexible Spending Account
• 100% county-paid Long-Term Disability and Short-Term Disability option
• Professional Development including professional membership fees paid
• Tuition Reimbursement
• Onsite medical clinic
• Onsite gym
• Hospital insurance
• Pet insurance
• Auto and home insurance
• Discounts at County facilities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level