Case Manager, Back 2 Our Future (B2OF)

Breakthrough•Chicago, IL

3d•Onsite

About The Position

The Case Manager, under the supervision of a Qualified Mental Health Professional, will work collaboratively with the Breakthrough Beyond team, Violence Prevention team and Behavioral Health team to provide culturally relevant case management, care coordination and support services to youth ages 13-21 to assist youth with achieving their wellness goals. The incumbent accepts the responsibilities and fulfills the obligations as outlined in the position description.

Requirements

Bachelor's degree in counseling and guidance, rehabilitation counseling, social work, education, vocational counseling, psychology, pastoral counseling, family therapy, or related human service field OR Bachelor's degree in any field, with two (2) years of documented clinical experience in a mental health setting under the supervision of a QMHP OR High school diploma or GED and a minimum of five (5) years documented clinical experience in mental health or human services
Experience supporting and working with high-risk populations, in the field of Violence Prevention
Experience providing comprehensive trauma-informed case management
Demonstrated track record of accountability
Excellent relationship-building skills as well as customer service skills
Ability to work with a team, respond well to supervisor direction, be flexible and dependable, and demonstrate initiative
Ability to demonstrate sensitivity to the service population’s cultural and socioeconomic characteristics
Demonstrates comfort and skill using basic computer software such as Microsoft Word, Excel and Outlook as well as other Windows based programs
Must maintain a valid driver’s license, have daily access to a vehicle and an acceptable motor vehicle driving record and/or reliable means of transportation are required
Communicate effectively, both orally and in writing.
Interpret and explain policies, procedures, and relevant laws
Working knowledge of the complex needs of returning citizens and individuals affected by gun violence
Knowledge of the community and street life/organizations
Knowledge of/experience working with individuals who have experienced or suffered from trauma, PTSD and or anxiety
Understanding of substance use disorders and effective approaches to care.
Understanding of client confidentiality and adherence to their professional code of ethics.
Ability to demonstrate strong interpersonal skills, professionalism, and problem solving ability.
Ability to engage youth at all stages of change.
Ability to develop and retain relationships with other service providers
Crisis intervention training or knowledge
Knowledge of Chicago and communities with histories of violence
Ability and commitment to maintain high level of confidentiality
Ability to understand and follow safety/security practices and work in high pressure situations
Must have the ability to use initiative, discretion and independent judgment in making decisions.
Ability to demonstrate initiative and follow through and be comfortable working in a changing environment.
Demonstrates willingness to consistently improve work performance through their relationship and guidance.
Must possess an accurate and informed understanding of cultural and urban realities, especially as related to youth, families, poverty, and community development.

Responsibilities

Identifies and develops relationships with at risk individuals within target community
Develop and maintain supportive and effective relationships with participants
Communicate, and coordinate with team members, the team lead, and authorizing LPHA, as well as other service partner(s) all relevant information as Releases of Information allow
Complete and coordinate intake process
Set and monitor goals related to safety and case management
Develop, deliver, and document one-on-one support sessions and facilitate participant groups
Assist participants with transportation to community supports, court, social service agencies, etc.
Coordinates internal and external services being provided to participant; identifies and arranges resources
Assist with the facilitation of community support and skill-building groups
Create coordinated care through regular communication with the team, participant family, and other service providers
Assist in development of coping skills
Develops partnerships with resources that will strengthen support for participants and hold partners accountable as needed
Maintains participants' records by inputting case notes, assessments, and events daily in online data system
Engage in comprehensive care coordination to link youth to community-based support to promote ongoing improved wellness
Prepares participants' exit strategy by reviewing goals and individualized plans, coordinating discharge and post-discharge requirements, orienting and training family members, and providing resources
Monitors cases by verifying participants' attendance; observing and evaluating activities and responses; advocating for needed services; identifying and connecting to additional resources; intervening in crises; and providing personal support
Communicates participants' progress by engaging in weekly interdisciplinary meetings and evaluations, disseminating results and obstacles to team and family, and identifying program influences.
Maintains current knowledge regarding services to adolescents, adults, and families.
Participates in agency in-service trainings as well as self and supervisor directed advanced skill-trainings.
Maintains and adheres to current rules and regulations pertaining to services delivered by the Department of Human Services, Department of Children & Family Services, Illinois Healthcare & Family Services, including the Abused and Neglected Child Reporting Act (ANCRA), and the Office of the Inspector General.
Supports Behavioral Health integration of partnerships, groups and initiatives to ensure that all youth are linked with appropriate treatment, educational, social, recreational, and medical resources during and prior to completion of service.
Enter required documentation into the agency database and partner HER
Performs other duties as assigned.
Independently follows agency policy and procedures
Follows through with commitments including meeting established timelines
Identifies and resolves difficult and complex issues effectively
Project a professional demeanor, appearance and image to all internal and external customers ensuring proper grooming
Demonstrate exceptional customer service in all interactions
Works effectively with diverse staff, communities and population served
Maintain a high degree of sensitivity, tact, and diplomacy during stressful situations.
A passion for the mission of Breakthrough

Benefits

Medical - We offer group medical benefits through BlueCross BlueShield to full-time employees. You have the option of choosing between a PPO or HMO plans. Depending on the plan you choose, there may be no cost for an employee single coverage. There is a cost per pay period for coverage for family (i.e., employee plus spouse; employee plus child(ren) or employee plus spouse and child(ren).
Dental – We offer group dental benefits through BlueCross BlueShield to full-time employees. You have the option of choosing between a PPO or HMO. This is an employee paid benefit.
Vision - We offer group vision benefits through BlueCross BlueShield to full-time employees. This is an employee paid benefit.
Life - Through MetLife, we offer full-time employees term life insurance to the employee’s family in case of death. The cost of this benefit is paid fully by the organization.
Short and long-term disability - If you become disabled, MetLife provides both short-term and long-term disability insurance to full-time employees. The cost of this benefit is paid fully by the organization.
401 (k) Plan - We offer a 401(k) plan which is a tax-deferred annuity to assist full-time employees in planning for retirement. We match 50% of your contribution up to a total of 3% of your base salary.
Section 125 Plan (FSA) - Through TASC, we allow full-time employees to make contributions toward premiums for medical insurance, out-of-pocket medical expenses, dependent care expenses, and/or transit and parking on a “before tax” rather than an “after tax” basis.
Vacation Days - Full-time employees in this position are eligible to accrue vacation days at a rate of 6.67 – 13.33 days per month based on tenure with the organization.
Personal Days - Full-time employees in this position are eligible for up to 3 personal days annually, pro-rated in year one.
Sick Days - Full-time employees in this position are eligible for up to 10 sick days annually, pro-rated in year one.