Case Manager (B) Outpatient Crisis Services

AllHealth Network•Littleton, CO

47d•$26 - $28•Onsite

About The Position

Can you join AllHealth Network? Yes, you can - if you're excited by the thought of working with over 800 colleagues, and 22,000 clients, being valued for the work that you do, and embracing the mission of the organization, which is to provide an enhanced quality of life for individuals and families in our community through compassionate, integrated behavioral health services. Our Crisis Response Team is seeking an experienced Case Manager to assist clients with complex issues and link clients with mental health resources. This is a full-time position in Littleton, CO, working Monday - Thursday In partnership with a medical clinician, responding to 911/988 calls. The MRT Case Manager (MRTCM) will work with their partner to divert mental health, substance use, and medical emergencies from law enforcement response when legal intervention is unnecessary. Job Purpose: In partnership with a medical clinician, responding to 911/988 calls. The MRT Case Manager (MRTCM) will work with their partner to divert mental health, substance use, and medical emergencies from law enforcement response when legal intervention is unnecessary.

Requirements

Bachelor's degree in a health/behavioral health related area of focus such as social work, psychology, sociology
Minimum of 2 years of related experience with diverse populations in a physical and/or behavioral health setting.
Experience in case management, care coordination, and/or community health required.
Participation and successful completion of Co-Responder/Case Manager Safety regimen that will cover topics such as environmental safety, situational awareness, self-defense, and first-aid within six months of hire.
Participation and successful completion of the 40-hour CIT Officer Training is required within six months of hire.
Demonstrated ability for assessment, evaluation, and interpretation of behavioral health information, and care planning.
Knowledge of and familiarity with case management concepts, principles and strategies.
Understanding of community resources, treatment options, funding options and special programs.
Ability to operate PC-based software programs including proficiency in Word, Excel and PowerPoint and other computer based systems.
Advanced written and oral communication, decision making and problem solving skills, efficient time management with multi-tasking ability.
Excellent interpersonal skills, the ability to work independently and as part of a team; collaborating with other internal and external teams.
Ability to remain calm in high stress situations and make good judgements, ability to be unaffected by loud noises, and flashing lights.
Ability to read and understand GPS system, discern street signs and address numbers.
Ability to communicate effectively in written and verbal formats as well as via telephone and radio equipment.
Must possess a valid driver's license and have an acceptable driving record.
Must be able to lift, carry and manage equipment located in mobile response van
Must possess a valid driver's license and have a good driving record.
Must possess own transportation, have a good driving record, a valid driver's license, and proof of insurance.

Responsibilities

Function as ancillary MRTCM to the Co-Responder model, embedded within local Law Enforcement Agencies.
Will safety plan, determine needs (housing, food, medications, psychiatric services, medical issues etc.), and navigate relevant mental health, substance use, and medical resources.
Improve client satisfaction and related health outcomes through delivery of person-centered treatment planning and collaborative care.
Promote positive culture of collaboration within AllHealth Network.
Utilize key concepts of recovery including client choice, empowerment; hope, creating meaningful activity, advocacy and consultation with key supports, to facilitate client centered care that will help individuals achieve their personal goals.
Work closely and collaborate within a team-based model, to include law enforcement, to ensure effective and efficient delivery of care coordination and case management services within the community.
Provide and recognize an environment conducive to safety for self, partner, patients and others in responding to calls.
Complete all required care planning and assessments to guide care delivery.
Provide and document clinical care interventions to meet regulatory standards and/or contractual requirements.
Accurate and timely documentation of interactions and any subsequent follow-up services. This includes record keeping required by funding sources and AllHealth Network.
Coordinate care with the Co-Responder Program's Case Managers, Co-Responders and other AllHealth programs as appropriate and available based on client needs.
Administer outcome and assessment tools to assist with identifying client needs, progress through treatment and development of care plans. Utilize professional judgment and critical thinking to assist the client in overcoming barriers to goal achievement
Provide service interventions that may include; skill building, resource linkage, motivational interviewing, care coordination, supporting a transition to or from a higher level of care.
Act as a client advocate and a liaison between internal and external providers, and community resources to seamlessly integrate and coordinate services.
Make referrals to community based organizations and resources that are consistent with the identified needs of the client.
Positively contribute to the financial health of the organization by ensuring delivery of billable services and utilizing, monitoring and collecting data for decision making and program improvements.
Maintain a positive, ethical, and professional working relationship with community, government agencies, and other professionals.
Enhance professional growth and development through participation in specialized training.
Follow all AllHealth Network policies and procedures.
Complete all required trainings as listed in Relias Learning (both online training and face-to-face training) within required timelines and any required by law enforcement agencies.
Perform other duties as required within the scope of the position and the experience, education and ability of the employee.