Case Manager and Coach for DMH Recovery and Mental Health Services

Mental Health America of Los Angeles•Long Beach, CA

1d•Hybrid

About The Position

Mental Health America of Los Angeles (MHALA) is a nonprofit mental health agency dedicated to helping individuals with mental health needs achieve meaningful, healthy lives. MHALA is one of the largest providers of integrated services in Los Angeles County, supporting over 19,000 low-income individuals annually. The agency focuses on mental and physical healthcare, homelessness and housing, supported employment, and wellness and financial services, with specialized programs for Veterans and transition-age youth. MHALA also offers training for the behavioral health workforce and the community. The agency values communication, collaboration, transparency, and work/life balance, encouraging self-care among its employees. MHALA promotes diversity and a team-oriented culture with growth opportunities, offering competitive salaries and a full benefits package, including an employee assistance program and generous paid time off. The Personal Service Coordinator role is a 35-hour per week position at $24.00 per hour.

Requirements

High school diploma or GED required.
Minimum of one year of experience providing psychosocial rehab related services to a disabled population required.
Driving with current class C driver’s license, a vehicle for transportation, proof of valid automobile insurance, the ability to be insured by MHALA liability insurance are conditions of employment.
Must possess a high level of tolerance, patience, and understanding for individuals who present for services with multiple needs, issues, and problematic behavioral characteristics in a busy and unstructured work atmosphere.
Must be able to demonstrate the ability to develop, nurture and maintain good community relations on behalf of the organization.
Knowledgeable of the harm reduction philosophy and effective in the practice motivational interviewing.
Must function well in a team-oriented approach to member services.
TB clearance and re-testing every year are conditions of continued employment.
Employment verification directly from three (3) past employers within the most recent 7-year period.

Nice To Haves

Bilingual Spanish speaking ability highly preferred.
Bachelor degree in a human related field preferred.
Valid CPR certificate preferred.
Knowledgeable in computer applications such as Microsoft Word, Excel and Outlook.

Responsibilities

Engage and enroll new members.
Develop a Recovery Plan with each member that identifies his/her personal needs and goals.
Mediate and advocate on behalf of the member to help him/her obtain and keep housing, health care benefits, entitlements etc.
Visit members in their place of residence, hospital or jail on an as-needed basis, in order to help them live successfully and to prevent them from becoming homeless.
Transport members to appointments and on errands when appropriate.
Observe members’ individual and group activities both inside the program and out in the community. Provide coaching, counseling, mentoring, instruction, training, feedback and positive reinforcement for members in areas such as money management, grooming and hygiene, meal preparation, public transportation and other independent living skills.
Devise and implement strategies for outreach to members who tend to isolate themselves.
Provide timely information and feedback to program manager with regard to emergent agency, program, team or member issues.
Assist members and the team in achieving community integration, education and employment goals.
Participate in staff and community meetings and in the day-to-day operations of the program as needed.
Complete program documentation and paperwork in accordance with MHALA, County Contracted Provider, and funding source standards and requirements. This includes documenting 5 hours of interventions per day with a 24-hour turnaround.