Case Manager 2 - Adult Health Home

THRIVE Wellness and Recovery Inc•City of Watertown, NY
•Hybrid

About The Position

The Case Manager 2 promotes independent living skills and stability in the psychiatric or medical conditions of high-risk individuals. The role links individuals to service systems and coordinates and monitors the services provided. Services are individualized to identified needs and delivered in a culturally sensitive, holistic manner, taking into account areas such as personal history, culture, spiritual preferences, education and employment, social involvement, mental health and substance use, medical needs, housing, safety, legal matters, and finances. The case manager encourages and assists clients to develop natural community supports and use community resources to support stabilization and community integration. The position may require using a personal vehicle to transport clients when an agency vehicle is unavailable. This is a full-time position scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m. Remote work options may be available up to three days per week after successful completion of a 120-day probationary period.

Requirements

  • Bachelor of Arts or Science degree and two years of relevant experience; or licensed Registered Nurse status and two years of relevant experience; or a master’s degree and one year of relevant experience.
  • Relevant experience, particularly with clients with developmental delays and co-occurring disorders.
  • Maintain a valid driver’s license and an acceptable driving record.
  • Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.

Responsibilities

  • Meet consistently with each service recipient to provide one-on-one support.
  • Maintain a working relationship with the client’s family.
  • Report pertinent information to the supervisor, including illnesses, accidents, unusual events, staff difficulties, and repair needs.
  • Coordinate all services received by individuals enrolled in case/care management services.
  • Develop a written care management plan or IAP based on assessed strengths and individualized needs, as required by the program.
  • Link individuals to services and supports listed in their care management plan or IAP.
  • Advocate for access to needed services and supports in the least restrictive setting.
  • Provide ongoing case/care management services as needed.
  • Maintain appropriate written progress notes in accordance with agency guidelines.
  • Develop and maintain community and provider relationships, and resolve problems that interfere with self-sufficiency.
  • Assist participants with academic, rehabilitation, social, employment, and health supports.
  • Coordinate treatment with other agencies and gather input for the care management plan or IAP.
  • Increase participants’ use of appropriate community resources.
  • Assist with developing, reviewing, and updating the care management plan or IAP.
  • Encourage participants to take part in their own care management plan or IAP.
  • Help individuals overcome obstacles through problem-solving.
  • Maintain resident records in compliance with applicable federal, state, local, and agency requirements; conduct regular record-keeping reviews and audits as required.
  • Work within the program budget.
  • Monitor and maintain a high standard of service delivery.
  • Collect data for statistical purposes.
  • Maintain client confidentiality.
  • Follow agency policies and procedures in all program areas.
  • Perform other duties as assigned or developed; management may add or change duties.
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