Case Management Supervisor - ICC/TCM

RAS Companies•Sioux Falls, SD

1d•Remote

About The Position

OHARA, LLC is seeking an experienced Case Manager Supervisor (RN) to lead and support a team of nurse case managers dedicated to helping injured individuals achieve the best possible outcomes. This role combines clinical expertise with leadership to shape a high-performing, patient-centered team. The ideal candidate is energized by developing people, improving processes, and making a meaningful difference.

Requirements

3 to 5 years of Workers' Compensation Case Management experience or related experience required
Current Registered Nurse (RN) license
Current CCM (Certified Case Manager) credential or another URAC-approved certification, or the ability to obtain certification within three years of employment
Valid driver's license with an acceptable driving record
Strong leadership, coaching, and team development skills
Excellent verbal and written communication abilities
Outstanding interpersonal and relationship-building skills
Proficiency with Microsoft Office applications and database systems
Sound clinical judgment, critical thinking, and decision-making capabilities

Nice To Haves

Prior supervisory, leadership, or people-management experience preferred

Responsibilities

Guide the onboarding, training, mentorship, and ongoing development of nurse case managers.
Foster a positive, collaborative culture built on accountability, respect, and continuous learning.
Coach employees through performance management, professional development, and recognition opportunities.
Conduct performance evaluations and support career growth initiatives.
Monitor caseloads, productivity, and workflow distribution to support operational success.
Perform case audits and quality reviews, providing constructive feedback and recommendations.
Serve as a clinical and operational resource for staff members.
Partner with leadership to ensure compliance with URAC standards and regulatory requirements.
Identify opportunities to improve workflows, enhance efficiency, and elevate service quality.
Track key performance indicators (KPIs), productivity metrics, and quality outcomes.
Apply critical thinking and problem-solving skills to address challenges and support business objectives.
Participate in strategic planning and organizational initiatives that shape the future of our case management services.
Assist with recruiting, interviewing, workforce planning, and employee retention efforts.
Participate in customer relations, business development, and marketing initiatives as needed.
Travel up to 25% to support operations and team needs.