Case Management Supervisor, Safe Parking Program

Jewish Family Service of San Diego • San Diego, CA

2d • Onsite

About The Position

JFS is looking for a compassionate, mission-driven individual to join the Safe Parking team as the Case Manager Supervisor. The Safe Parking Program supports families & individuals living in their cars to find safety and support with the overall goal of long-term housing stability. The Case Management supervisor will provide direct supervision and support of case management staff and will also maintain a client case load, conduct intakes and assessments and provide ongoing advocacy and resource navigation for participants within the Safe Parking Program. This position reports directly to the Program Manager and works closely with the Case Managers and the rest of the Safe Parking team.

Requirements

• At least one year of direct staff supervisory experience
• At least two years of experience in a similar role working with housing/homelessness case management services, self-sufficiency services, or equivalent combination of training, education and experience
• Ability to offer problem solving, leadership and customer service skills in a fast-paced environment.
• Experience in using a computerized client management system
• Robust knowledge of local social services/community resources
• Experience working with people in crisis, implementing brief interventions and researching resources that address the impacts of poverty
• Ability to work a flexible schedule, including regular evening hours and weekends
• Comfort working in an environment where multiple languages are spoken
• Sensitivity to cultural differences present in the organizations/programs service population
• Ability to show an unconditional positive regard for clients who turn to the Safe Parking Lot Program for support

Nice To Haves

• Bilingual English/Spanish
• Previous use of HMIS system
• Previous training in Motivational Interviewing

Responsibilities

• Provide regular supervision for Safe Parking Case Management staff
• Monitor and support the quality-of-service delivery and morale of case management staff
• Communicate routine program needs to Safe Parking Program Manager
• Regularly review staff’s documentation efforts in electronic client records system
• Assist in compiling daily and monthly data for required reporting
• Develop service plans with a focus on financial stability and re-housing
• Provide individualized resources and referrals to community programs to increase access to supportive services
• Provide regular and on-going follow-up with clients on caseload
• Work collaboratively with other JFS staff to ensure comprehensive services for program participants
• Maintain up-to-date client records in client management systems
• Meet for supervision bi-weekly
• Review and submit employee timesheets
• Other duties as assigned

Benefits

• Comprehensive, low-cost healthcare coverage for employees
• Generous employer 401(k) contributions
• Employer-covered life insurance
• Paid vacation time and sick leave
• 15 paid holidays, including Federal and Jewish holidays (as long as the holiday lands on a normal scheduled workday), and floating holidays
• 2 Wellness Days to be taken any time during the year to support employees’ mental wellness

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed