Case Management Supervisor, Day Center

SOUTH MIDDLESEX OPPORTUNITY COUNCIL • Framingham, MA

7d • Hybrid

About The Position

Provide coordination of all client flow and case management. Oversee all MST / MW SCM / MW PSH Program case managers and provide supervision weekly. Ensure adherence to all program policies and procedures, including verifying all potential program participants.

Why Work for SMOC?

Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

Requirements

• At least 5 years supervisory / management experience preferred.
• Excellent computer skills including intermediate to advanced proficiency in Word, Excel, and PowerPoint. Strong understanding of databases necessary.
• Proven organizational skills and strong written and verbal communication skills.
• Prior work with the homeless population and substance abuse required.

Responsibilities

• Manage the operational and fiscal activities of the program/department to include: staffing levels, budgets, and financial goals.
• Recruit, manage, develop, and evaluate staff by providing timely mentoring, training, and performance management. Complete required paperwork in accordance with company policy.
• Ensure adherence to policies and protocols for programs serving chronically homeless individuals, including guidelines for meeting attendance, client transportation to appointments, etc.
• Ensure all participants meet the HUD and DPH requirements for entry into the program and that all required documentation is included in the client file.
• Conduct initial service needs assessment with all clients entering the program. Develop an Individual Service Plan with each participant within three days of entry into the program.
• Work closely with Shelter staff, Relapse Prevention Managers, and Supported/Affordable Housing staff to identify new program participants.
• Maintain a caseload of up to 15 clients and maintain daily contact with clients actively involved in the program.
• Establish and maintain a regular contact schedule with all participants for a period of at least 24 months.
• Ensure accurate statistical data is maintained and reported monthly.
• Maintain accurate program rosters for billing and reporting purposes.
• Outreach to treatment programs and other community-based resources to establish contacts for client referral; keep a detailed log of all referrals made.
• Coordinate staff coverage of crisis intervention (24-hour phone response) and provide coverage as needed.
• Review case manager notes in CSG Engage and ETO regularly to ensure compliance with program specifications.
• Ensure compliance with program/department, agency, and/or funder requirements and policies & procedures.
• Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
• Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas.
• Maintain confidentiality of client, employee, and agency information in accordance with federal and state laws and funder requirements.
• Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.
• Other duties as assigned.

Benefits

• Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
• Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
• Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
• 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
• Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
• Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees