Case Management Housing Specialist - Participant Engagement

CGI•New York, NY

15h•Onsite

About The Position

CGI Federal’s Housing Sector team that partners with public housing authorities (PHAs) and the U.S. Department of Housing and Urban Development (HUD) to assist in the provision of affordable housing has an opening for a Housing Specialist. This is an opportunity to join an energetic team with a collaborative management group and work with affordable housing providers. New team members receive in-depth training to prepare them for their role. Additional training and professional development opportunities are also available, for both the affordable housing industry, and general business skills. The Housing Specialist is directly responsible for the timely and accurate completion of specified core tasks for case management under HUD’s Housing Choice Voucher Program (HCVP). The Housing Specialist works closely with applicants, participants and property owners to ensure compliance pursuant to HUD policy and the PHA’s HCVP Administrative Plan. The candidate will use CGI’s propriety IT systems as well as the Microsoft Office Suite to accomplish day-to-day tasks.

Requirements

Associate’s Degree (Bachelor’s degree preferred) from an accredited college or university in Business or Public Administration, Social Sciences or related field.
One year of customer service experience in the affordable housing industry preferred.
Must obtain Certified HCVP Specialist within one year of employment.
Skilled reading, analyzing, and interpreting data, documents, information, and publications.
Able to evaluate information and situations in order to make sound independent decisions.
Possess problem solving abilities with skills to identify critical issues, and develop and execute plans to resolve disputes.
Demonstrated ability to use critical thinking to solve problems.
Organization and records management skills.
Ability to handle math computations.
Demonstrated ability to use time-management skills to achieve success with schedules, workloads and deadlines.
Ability to utilize organizational skills to manage all aspects of a client's case; including tracking activities, updating records and monitoring outcomes.
Manage files and documents, follow recordkeeping requirements and maintain confidentiality.
Basic to advanced math skills to complete financial forms, develop reports and understand statistical data. Must use math in daily work tasks, such as calculating financial eligibility for services, determining level of subsidy assistance, and monitoring expenditures.
Highly proficient data entry and computer skills along with the ability to use and manage computer files, use databases, create spreadsheets and prepare presentations.
Aptitude to become proficient with proprietary database operations and demonstrate functional proficiency in use of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
Strong interpersonal, written and verbal communication skills and the ability to forge positive relationships with clients, co-workers and colleagues.
Ability to interview and negotiate.
Demonstrate excellent listening skills, presentation and public speaking skills and the ability to share information effectively to diverse groups.
Strong writing skills to compose documents, reports and correspondence.
Knowledge of HCV program and/or HUD section 8 programs preferred.
Strong computer skills and be able to enter data in multiple electronic information systems.

Nice To Haves

Bachelor’s degree preferred
One year of customer service experience in the affordable housing industry

Responsibilities

Income calculations and file reviews, while at the same time maintaining a high quality of customer service with clients.
Eligibility screening; employment, income, asset and deductions that affect rent calculations, and school verifications; reasonable rent determinations, rent negotiations, housing subsidy assistance and rent calculations; voucher issuance; approving requests for tenancy; approving requests for reasonable accommodations, program moves and portability; landlord eligibility screening; housing assistance payments contracting; payment processing; conducting periodic re-certifications/re-exams; referrals to mobility counseling services; determining program compliance and handling program terminations; monitoring caseload activities; and providing client and landlord customer service.
Manage, monitor and maintain monthly portfolio that includes but is not limited to collecting, processing and verifying documentation for clients and stakeholders; contacting third party sources for verifications based on outlined criteria.
Ensure that tasks assigned are completed in an accurate and timely manner.
Operate/maintain computer, printer, scanner, copier, fax and additional office machines.
Complete accurate data entry in CGI and client systems of record necessary to monitor and produce forms, reports, correspondence or other material.
Analyze, organize, evaluate, alphabetize and file materials or data, as necessary.
Assist other staff members, when requested.
Implement new CGI/HUD/Client policy, procedures and requirements as provided by the Supervisor.
Research and respond to inquiries from clients, landlords and tenants regarding case load matters and concerns.
Educate program team members, participants, appropriate agencies, and the public concerning affordable housing regulations, policies and procedures.
Compile information; generate and present CGI internal and client reports in an accurate and timely manner.
Perform related duties as assigned by the Supervisor and provide staff coverage as needed.
Manage multiple work streams and priorities simultaneously while maintaining quality, customer service standards, and accuracy.
Participate in Team meetings.
Escalate all issues that need immediate supervisory attention.
Ensure adherence to all policies and procedures.
Work closely with other team members to provide high level of customer service.