Case Management Data Senior Specialist

International Rescue Committee • New York, NY

2d • $83,000 - $90,000

About The Position

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future. The Violence Prevention and Response Technical Unit (VPRU) works to promote innovation, quality standards, direct technical assistance, and learning for protection programming across IRC’s country offices and regions. This includes work across the streams of women’s protection and empowerment (WPE), child protection (CP), and protection rule of law (PRoL), as well as integrated protection approaches. Case management is a fundamental part of service provision across all protection work, and one that relies on having access to comprehensive and real-time data to inform decision-making. The primary role of the Case Management Data Senior Specialist is to strengthen the quality and use of case management data and information management systems (IMS) across IRC programming. Key functions of this role include working with technical leads to maintain centralized guidance and protocols on case management IMS and data; supporting country teams with resources and system administration, rollout, and training for the Primero digital platform and other related platforms; streamlining and conducting regular data analysis across IMS platforms and protection streams; and engaging with global and country teams to gather feedback and provide targeted troubleshooting. In addition to this routine support, the Senior Specialist will also contribute to wider VPRU case management and learning strategy discussions, as well as external discussions on case management IMS and data practices. This position will sit within the VPRU monitoring, evaluation, accountability, and learning (MEAL) team.

Requirements

• Specific experience with case management systems (particularly for gender-based violence, child protection, or protection rule of law) and/or protection programming, ideally in humanitarian contexts
• Strong experience with programmatic data collection, management, and analysis, including multiple data collection platforms and strong Excel skills
• Ability to generate high quality guidance and analysis documents that demonstrate attention to detail, strong understanding of best data practices, and are appropriate for end users
• Strong organizational skills and ability to balance multiple priorities across a diverse portfolio
• Excellent verbal and written communication skills, including an ability to be clear and concise
• Strong interpersonal skills: able to successfully listen to, collaborate with, facilitate discussion among, and build trust with people from diverse nationalities and backgrounds
• Fluency in English is required.

Nice To Haves

• Experience with ODK-based mobile data collection applications (e.g. CommCare) preferred
• Experience with additional analysis and visualization software (e.g. PowerBI) preferred
• Experience with system administration for technology preferred
• Experience with data protection guidelines preferred
• French, Spanish and/or Arabic language skills will be an asset

Responsibilities

• Provide centralized resources and support to ensure IRC teams have quality case management data systems and clear standards
• Provide direct technical support and system administration to country programs
• Support regular data analysis and use of case management data by IRC programmatic teams
• Engage on strategic conversations and positioning around case management IMS

Benefits

• 10 sick days
• 10 US holidays
• 20-25 paid time off days depending on role and tenure
• medical insurance starting at $163 per month
• dental starting at $6.50 per month, and vision starting at $5 per month
• FSA for healthcare and commuter costs
• a 403b retirement savings plans with immediately vested matching
• disability & life insurance
• an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed