Case Management Coordinator – Field – Must reside in or near Rock Island County Illinois

CVS Health•Moline, IL

2d•$21 - $45•Onsite

About The Position

This Analyst, Case Management Field position is with Aetna’s Long Term Services & Supports (LTSS) team and is a field-based position out of the Rock Island County area of Illinois. The requirements is for candidates to travel 50-75% of the time to meet with members face to face. This position holds a full caseload to manage waiver members. This position requires in person quarterly visits with members. This position is critical to meet contractual requirements. Facilitate appropriate healthcare outcomes for waiver/LTSS members by providing care coordination, support and education for members through the use of care management tools and resources.

Requirements

Must reside in the state of Illinois in the Rock Island County Area
Valid Illinois Driver’s license
Willing and able to travel up to 75% of their time to meet with members face to face
Reliable Transportation required, eligible for mileage reimbursement as per company policy.
Minimum of two (2) years of case management experience
Microsoft Office and electronic health record experience
If position is intended to manage HIV/AIDs HCBS Waiver members, It is mandatory that individuals have experience in working with racial and ethnic minorities, as well as one or more of the following: domestic abuse; the lesbian, gay, bisexual, transgender, queer (LBGTQ+) community; Persons living with HIV/AIDS; Persons with substance use disorders.

Nice To Haves

Case management and discharge planning experience preferred
Managed Care experience preferred
Microsoft Office experience preferred

Responsibilities

Through the use of care management tools and information/data review, conducts comprehensive evaluation of referred members' needs/eligibility and recommends an approach to case resolution and/or meeting needs by evaluating members' benefit plan and available internal aid and external programs/services.
Identifies high risk factors and service needs that may impact member outcomes and care planning components with appropriate referral to clinical case management or crisis intervention as appropriate.
Coordinates and implements assigned care plan activities and monitors care plan progress.
Using holistic approach consults with case managers, supervisors, Medical Directors and/or other health programs to overcome barriers to meeting goals and objectives; presents cases at case conferences to obtain multidisciplinary review in order to achieve optimal outcomes.
Identifies and escalates quality of care issues through established channels.
Utilizes negotiation skills to secure appropriate options and services necessary to meet the member's benefits and/or healthcare needs.
Utilizes influencing/motivational interviewing skills to ensure maximum member engagement and promote lifestyle/behavior changes to achieve optimum level of health.
Provides coaching, information and support to empower the member to make ongoing independent medical and/or healthy lifestyle choices.
Helps member actively and knowledgeably participate with their provider in healthcare decision-making.
Utilizes case management and quality management processes in compliance with regulatory and accreditation guidelines and company policies and procedures.