Case Management Consultant
About The Position
This role is for a Case Management Consultant with Group Disability at Sun Life Financial. The company is looking for individuals who are well-organized, service-oriented, experienced in disability management, skilled in coaching or adult education, and able to demonstrate empathy. The consultant will support disability case managers in making a difference in customers' lives and will benefit from professional development, a dynamic workplace, challenging work, and career opportunities. Sun Life believes health is a significant determinant of success and is looking for someone to play a proactive and positive role in this pursuit.
Requirements
- 3-5 years in Disability Case Management (short and long term disability)
- University degree or a completed college diploma.
- Bilingualism (French, English, both oral and written) is required.
- Analytical, organizational and problem solving skills
- Influencing and negotiating skills
- Knowledge of strategic interventions
- Positive attitude with a drive to succeed and a commitment to quality service
- Listening skills and capacity for empathy
Nice To Haves
- Occupational health, disability management or other health related areas are assets.
Responsibilities
- Coach the assigned team in client-focused case management and achieving results.
- Refine the assigned team's skills on the appropriate utilization of tools/approaches, portfolio management, forecasting, and workload prioritization to improve overall measured team performance.
- Support staff in achieving overall office targets, workload management, difficult cases, and department workflow and processes.
- Collaborate with peers, trainers from Learning and Development and Practice Excellence to address learning and development opportunities.
- Contribute to a dynamic work environment by identifying opportunities to continuously improve processes to better meet service excellence, quality, and financial commitments to customers.
- Report on emerging trends so that they can be addressed and learnings can be leveraged nationally.
- Partner with other CMCs and trainers to facilitate training sessions within the region, where appropriate.
Benefits
- Comprehensive training programs from the start of employment and ongoing coaching
- Complete benefits package starting your first day
- Collaborative environment where you are encouraged to share your ideas
- Sun Life Savers - Employee discounts available from a variety of partners (communications, travel, shopping, entertainment, etc.)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
