Case Management & Compliance Coordinator

Cal Poly Humboldt University•Humboldt, SK

14d•$4,799 - $6,992•Hybrid

About The Position

The Case Management and Compliance Coordinator, under the general supervision of the Title IX Coordinator, oversees all case and project management functions in the Title IX & DHR Prevention Office. This role provides administrative support to the office and staff. Major duties include maintaining case files documenting reports and investigations under the CSU Nondiscrimination Policy; drafting and sending correspondence related to active cases; performing student intake meetings; planning and participating in Title IX & DHR prevention education and outreach events; and data collection, analysis, and submission of information for CSU and external review, audit, and annual reporting requirements.

Requirements

Ability to learn, interpret, and apply a wide variety of policies and procedures relating to and impacting the Title IX and DHR Prevention program
Knowledge of basic methods and procedures for research and statistical analysis and the ability to apply them
Ability to analyze data and make accurate projections using business mathematics and basic statistical techniques
Ability to organize and plan work and projects including handling multiple priorities
Ability to make independent decisions and exercise sound judgment
Ability to compile, write, and present reports related to Title IX and DHR Prevention
Demonstrated ability to establish and maintain effective working relationships within and outside the work group and serve as a liaison for the organizational unit
Ability to empathize with and appropriately respond to students, faculty, and staff under stress or a significant emotional burden
Thorough knowledge of English grammar, spelling, and punctuation, as well as the ability to clearly communicate orally and in writing
Ability to use and quickly learn new office support technology systems and software packages
Ability to effectively communicate with a diverse population.
Ability to provide day-to-day administration of a program or performing administrative and technical duties in support of an organizational unit.
Bachelor's degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs.

Nice To Haves

Directly relatable work experience involving Title IX and / or DHR Prevention programs
Experience using the Case IQ case management system
Five years of increasingly responsible administrative support experience, preferably in an educational setting
Experience organizing and managing events

Responsibilities

Creates and maintains case files related to reports and investigations of prohibited behavior under the Nondiscrimination Policy.
Oversees and administers the case management system (Case IQ) for all Title IX and DHR cases.
Tracks and documents (in Case IQ) case milestone events.
Creates and issues Supportive Measures correspondence.
Refers non-Title IX / DHR cases to appropriate agency (HR, Faculty Affairs, CARE, OCC, Ombuds).
Tracks and documents case milestone events for referred cases.
When Title IX / DHR Office staff are not available, conduct initial intake meeting with students and third-party reporters as needed (walk-ins and some by appointment).
Maintains effective, collaborative working relationship with peer case managers.
Coordinates collection of campus data on reported incidents of prohibited behavior and case resolution under CSU policy for Chancellor’s Office and other external reporting requirements (Title IX / DHR Office Annual Report; Title IX input on Annual Security Report (Clery); ad hoc Chancellor’s Office reporting and audit requirements).
Maintains records of the Title IX & DHR Prevention Office’s prevention education and outreach training (documenting events and archiving training materials).
Coordinates and oversees annual Title IX / DHR online training for students.
As required, provides detailed analysis, monitoring, forecasting, and recommendations for compliance measures under the leadership of the Title IX Coordinator.
Remains current on relevant institutional, state and federal policies and reports and provides recommendations to Title IX Office staff based on this knowledge.
Oversee office publications and media, including brochures, website content, and social media programming.
Serves on the campus' Sexual Assault Prevention Committee (SAPC), planning for and attending regular meetings and providing appropriate consulting and training to meet stated goals.
Assists in program planning, development, and implementation by assigning, monitoring, and tracking assignments, projects, and overall compliance indicators.
Provides ongoing analysis on the status of all investigations and major projects that fall within the scope of the office to facilitate timely compliance with Nondiscrimination Policy requirements.
Plans and coordinates outreach events including working with the Title IX Coordinator, Title IX Investigators, and other key faculty and administrators across campus.
Under the direction of the Title IX Coordinator, plans and coordinates special projects, working independently, and responsible for implementation of projects from beginning through evaluation.
Provides administrative support to the Clery Director, Case Administrator for Conduct of Concern, Title IX Coordinator, Title IX Investigators and Deputy Title IX Coordinators.
Provides administrative support to Title IX / DHR staff as needed, including coordinating all internal and recurring meetings.
Maintains ProCard and prepares and submits all Accounts Payable and Procurement transactions for the office.
Maintains and regularly updates office procedure manuals, internal documents, forms, and external-facing materials to ensure accuracy, consistency, and alignment with organizational standards and regulatory requirements.
In close collaboration with the Clery Director and the Clery Compliance Team (CCT), assists with the development and coordination of the campus’ Clery Act Compliance program.
Establishes and maintains effective working relationships with the campus, the community, and consultant entities.
Other Duties as Assigned