Senior, Case Management Assistant - Days

Geisinger • Danville, PA

13d • Onsite

About The Position

Provides seamless appointment scheduling services to patients and referring physician offices by matching physician-specific scheduling guidelines with patient appointment preferences using technology. Facilitates positive multi-channel communications among patients, physicians, clinical staff, outreach sites, and internal departments to serve patient and referring physician needs.

Requirements

• High School Diploma or Equivalent (GED)
• Minimum of 1 year-Customer Service
• Teamwork
• Time Management
• Working Independently

Responsibilities

• Schedules patient appointments, providing proper prep instructions for ancillary and diagnostic procedures and tests using physician-specific and department guidelines.
• Coordinates and completes accurate basic registration, demographic and insurance information to ensure timely and accurate payment for services while scheduling appointments.
• Assures that all appointment requests are satisfied within the time frame specified by the referring provider.
• Processes requests for referrals and obtains the referrals for physician offices as required.
• Answers patient and referring physician questions pertaining to appointment status.
• Processes multi-channel messages related to patient and/or physician requests regarding: appointments, referrals, prescriptions and complaints.
• Advises of unusual situations, scheduling system technology or patient-related concerns.
• Facilitates and assures physician to physician or department contact.
• Coordinates Home Care, Durable Medical Equipment and Supplies, Oxygen, and Transportation.
• Identifies gaps in care and social determinants and provides resource education to close gaps.
• Work is typically performed in an office environment.
• Accountable for satisfying all job specific obligations and complying with all organization policies and procedures.

Benefits

• health
• dental
• vision
• Three medical plan choices, including an expanded network for out-of-area employees and dependents
• Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA) with employer contribution
• Company-paid life insurance, short-term disability, and long-term disability coverage
• 401(k) plan that includes automatic Geisinger contributions
• Generous paid time off (PTO) plan that allows you to accrue time quickly
• Up to $5,000 in tuition reimbursement per calendar year
• MyHealth Rewards wellness program to improve your health while earning a financial incentive
• Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones
• Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care; Access free legal guidance, mental health visits, work-life support, digital self-help tools and more
• Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED