Case Management Assistant II, Palliative Care

Sutter Health•Castro Valley, CA

1d•$34 - $47•Hybrid

About The Position

Coordinates and implements the transition of care (TOC) / Discharge (DC) plan for ambulatory patients. Prioritizes and coordinates the plan across the care of continuum through critical thinking, teamwork, and communication between care providers, patients, and families. The Case Management Assistant is a member of the interdisciplinary complex care team and an extension of the patient physician team. Responsible for the management of patient information from internal and external sources to support the goal of providing patient-centered care to patients who have chronic diseases, complex medical conditions and who are in transition across different care settings. Coordinates care and provides telephone support for patients as a member of the interdisciplinary team following the plan of care, to achieve optimal results by impacting the delivery of quality care in a holistic approach to the patient and family. Schedules and maintains patient and provider appointments. Supports providers and other members of the health care team in clinic offices by performing a variety of back-office tasks and ensuring smooth patient and workflow within the department.

Requirements

HS Diploma or General Education Diploma (GED)
1-year recent relevant experience.
Oral and written communication skills.
Interpersonal and time management skills
Ability to work effectively in a fast-paced environment with rapidly shifting priorities and competing demands.
Ability to work independently with a minimum of direction.
Ability to exercise discretion and prioritize tasks, seeking input as indicated.
Intermediate PC skills and word processing skills required.

Nice To Haves

Medical Assistant Background Preferred

Responsibilities

Coordinates and implements the transition of care (TOC) / Discharge (DC) plan for ambulatory patients.
Prioritizes and coordinates the plan across the care of continuum through critical thinking, teamwork, and communication between care providers, patients, and families.
Manages patient information from internal and external sources to support patient-centered care for patients with chronic diseases, complex medical conditions, and those in transition across different care settings.
Coordinates care and provides telephone support for patients as a member of the interdisciplinary team following the plan of care.
Schedules and maintains patient and provider appointments.
Supports providers and other members of the health care team in clinic offices by performing a variety of back-office tasks and ensuring smooth patient and workflow within the department.