V104C - Case Intake Coordinator III
About The Position
Join Job Duck as a Case Intake Coordinator and play a key role in creating a positive and professional first impression for prospective clients. In this position, you will manage communications, support the intake process, and help ensure new cases are handled efficiently from the start. Your work will contribute directly to a seamless client experience by coordinating information, supporting onboarding activities, and maintaining accurate documentation. The ideal candidate is organized, detail-oriented, and comfortable managing multiple priorities while delivering exceptional customer service. If you enjoy helping people, thrive in a fast paced environment, and take pride in keeping processes running smoothly, this opportunity is for you.
Requirements
- Reliable
- Strong customer service skills
- Professional phone etiquette
- Sales background preferred
- Quality assurance
- English proficient
- Communication skills written/verbal
- Organized
- Attention to detail
Responsibilities
- Manage intake overflow and ensure all inquiries are addressed promptly
- Assist with case manager intake processes
- Ensure all records and information are complete and accurately entered into company systems
- Coordinate with internal teams to support case progression and client service needs
- Support early onboarding activities for new cases
- Answer inbound phone calls and respond to emails in a professional and timely manner
- Review, organize, and maintain client documentation
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
