Case Coordinator

Sedgwick•Telecommuter OH, OH

1d•$20 - $22•Hybrid

About The Position

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Are you looking for an impactful job requiring no prior experience that offers an opportunity to develop a professional career? A stable and consistent work environment in an office and/or virtual setting A training program to learn how to help employees and customers from some of the world’s most reputable brands An assigned mentor and manager who will guide you on your career journey Career development and promotional growth opportunities through increasing responsibilities A diverse and comprehensive benefits package to take care of your mental, physical, financial and professional needs PRIMARY PURPOSE OF THE ROLE: To provide excellent customer service and internal support to an assigned team. ARE YOU AN IDEAL CANDIDATE? . Ideal candidates will thrive in a collaborative team environment, show motivation and drive in their work ethic, are customer-oriented, naturally empathic and solution-focused.

Requirements

High school diploma or GED required
Strong oral and written communication, computer literate – including Microsoft Office, organizational skills required
Clerical or customer service experience or equivalent combination of education and experience preferred

Responsibilities

Manage caseload consisting of Workers’ compensation claims under supervision and in collaboration with Clinical Case Management Team.
Collect and document data for Workers’ Compensation Claims while adhering to Case Coordinator Workflow and company guidelines.
Process and facilitate necessary treatment services in accordance with company policy and procedure.
Verifies return to work and remain at work status through routine communication with claim parties and documentation in claim management system.
Utilize telephonic and written communications to accurately report return to work dates in accordance with company policy.
Maintains knowledge of Bureau of Workers’ Compensation rules and laws, workers compensation process, and Sedgwick policies and procedures.