Case Coordinator

Pinal County•Florence AZ 85132, AZ

7d•Onsite

About The Position

Performs office and administrative work of moderate difficulty in accordance with Family Services of the Conciliation Court (FSCC) policies and procedures, as well as State, Local, and Federal Laws, regulations, and Family Court Rules. This role serves as the connection between cases, courts, and the community.

Requirements

Associates' degree in Business Administration, Social Services, Behavioral Health, Paralegal, or a related field; AND Two years of experience in administrative or office support in a behavioral health or social services environment, customer service, or related field.
Any equivalent combination of training and experience that provides the required knowledge, skills and abilities is qualifying.
Successful completion of background fingerprinting and DCS check.
Arizona residents must have a valid Arizona Driver’s License upon hire; newly established Arizona Residents must have one within 30 days of hire.
Knowledge of State and Federal laws, regulations and statutes governing domestic relations and family cases.
Knowledge of Microsoft Office applications, including, Outlook, Excel, and Access.
Knowledge of principles of records management.
Communicate clearly, concisely, and professionally using excellent verbal and written skills.
Maintain the integrity, professionalism, values, and goals of the Conciliation Court by assuring that all rules and regulations are followed, and that accountability and public trust are preserved.
Maintain absolute confidentiality of work-related issues, consumer records, and restricted County information.
Establish and maintain effective working relationships with team members, outside agencies, the courts, and the public.
Work with diverse populations and interact professionally and effectively, work independently and as a team member.
Maintain and safely operate a variety of office equipment including personal computer, multi-line phones, fax, copier, scanner.
Independent body mobility to stand, walk, bend, and sit for prolonged periods of time and/or drive a vehicle.
Manual dexterity to reach, and grasp; manual dexterity to hand write or use computer keyboard; vision sufficient to see and read; hear and speak to communicate with customers in person and over the phone; lifting, unloading, pushing and carrying small files/objects to and from various locations throughout the County.

Nice To Haves

Certification as a Notary Public required within 90 days of hire.
Fingerprint Clearance Card required within 90 days of hire.

Responsibilities

Conducts electronic legal research and reviews documents to locate cases that may be eligible for FSCC services.
Reviews a wide variety of case types including: Family, Juvenile Dependency, Guardianship, Criminal, and Civil and informs court personnel, including judges, if there are concerns related to the legal matter.
Prepares and uploads Minute Entries; writes legal correspondence; schedules hearings on court calendars and coordinates all services for FSCC staff.
Updates and maintains shared matrix calendar for use by FSCC Staff, Clerk of Superior Court Staff, Judicial Assistants, Judges, and other court personnel as needed.
Ensures correct data entry.
Reviews case files to ensure adherence to and compliance with Arizona Revised Statutes and Family Court Procedural Rules.
Compiles forms and other necessary documents to open files based on service type and provides information to assigned FSCC mediator/evaluator/counselor.
Performs detailed background checks using complex databases including: DCS searches, Public Access, Spillman, and any other information that may be relevant to a particular case at the request of the Court.
Monitors and takes appropriate action with all in-coming mail to FSCC, including postal mail, faxed communication, and emails.
Assures that the facility and equipment are maintained, submits work orders as necessary.
May provide back up to other administrative staff.
Scans documents and ensures that files are properly maintained.
Coordinates and provides information to litigants via: phone calls, emails, and in-person meetings.
Provides procedural information, assists clients with understanding and completing various forms and applications, answers questions and makes referrals to appropriate agencies when necessary.
Assists Judicial Assistants and other court personnel as needed with inquiries about FSCC services and Family Court matters.
Provides executive-level administrative support to FSCC leadership, including assisting with scheduling, document preparation, meeting coordination, and tracking departmental deadlines and deliverables.
Prepares correspondence, statistical data and activity reports including monthly and quarterly status reports.
Assists in community outreach and engagement efforts by representing FSCC to community stakeholders including nonprofit organizations, government agencies, and elected officials.
Supports initiatives that promote awareness of FSCC programs and services.
Exhibits a service orientation toward customers and maintains productive working relationships.
Performs other related duties as assigned.