Case Assistant
About The Position
Under direct supervision, the Case Assistant is responsible for performing varied technical work in determining eligibility of applicants and continued eligibility of recipients of Temporary Assistance for Needy Families (TANF) through interactive interviewing, data collection, verification and research, and data review and analysis for new and ongoing clients. The Case Assistant is also responsible for performing clerical and support services work such as answering telephones, fielding questions from recipients, scheduling appointments, and creating and maintaining files. Maintains confidentiality of all privileged information.
Requirements
- Knowledge of modern office practices, procedures, and equipment.
- Knowledge of business English, proper spelling, grammar, punctuation, and basic arithmetic.
- Knowledge of records management and basic accounting procedures.
- Ability to travel as needed.
- Ability to communicate effectively in the English language both verbally and in writing.
- Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers at all levels.
- Ability to represent the organization in a professional manner, building respect and confidence.
- Ability to maintain confidentiality.
- Ability to handle multiple tasks and meet deadlines.
- Ability to carry out instructions furnished in verbal or written format.
- Ability to work independently with minimal supervision.
- Skill in operating business computers and office machines in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint).
- High School Diploma or GED plus three years experience in the field of human services or social services; or equivalent combination of education and experience.
- Must possess a valid California or Nevada driver’s license at the time of employment.
Responsibilities
- Explains the Native TANF application process, procedures and services to clients.
- Answers questions from existing and potential clients regarding program policy and procedures.
- Conducts intake appointments with new clients to ensure the completeness of applications.
- Follows up with governmental agencies, schools and other tribes to ensure the accuracy and timely submittal of required forms and documents.
- Inputs and extracts data from electronic information systems.
- Reviews criteria for determining the threshold of eligibility for pending cases.
- Computes benefits for which a client is eligible.
- Welcomes visitors, determines nature of business, and announces visitors to appropriate personnel, maintaining professional and courteous demeanor.
- Answers incoming telephone calls, determines purpose of calls, and forwards calls to appropriate personnel or department, ensuring professional telephone etiquette.
- Assists in creating files for new clients, maintains records of contacts.
- Prepares correspondence, reports, memos, forms, directories, and other documents and communications from drafts or verbal instruction as requested.
- Establishes and maintains an effective filing and retrieval system.
- Maintains and operates office machines, equipment, and computers. Performs or coordinates general maintenance and repair.
- Photocopies, collates, distributes, and files documents in a timely manner within established procedures.
- Maintains inventory of office supplies.
- Performs other duties as required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
