Case Assignment Specialist

CANDA Solutions, LLC•Columbia, MD

1d•$70,000 - $75,000•Remote

About The Position

CANDA Solutions was created from the need for advanced technological solutions that provide secure and flexible results. Our experience in National Security and business applications, risk management, data warehouse and database development, range of operating systems, cloud and security helps us to deliver innovative solutions that exceed expectations. Through managing large enterprise programs and implementing large ERP systems for risk management, we discovered a common challenge clients were seeking simple answers that large systems needed a lot of time and expense for customization. So, we created Fresh Haystack case management platform and specifically designed it to be risk focused, to simplify technical implementation, deliver business benefits and compliance while improving worker productivity and confining expenditures. As we celebrated 17 years in 2025, we continue to grow, embrace new technologies, remain committed to Simplifying National Security and supporting our clients mission success. As a Case Assignment Specialist, you provide strategic impact on a federal Background Investigation contract by aligning investigator capacity with customer production goals, timeliness standards, and contract deliverables. The purpose of this role is to route work with discipline, surface risk early, and keep investigations moving to milestone.

Requirements

1–2 years conducting, reviewing, or processing federal background investigations
Favorably adjudicated T5 (Top Secret) background investigation maintained as a condition of employment
Working familiarity with Federal Investigative Standards and case systems
Strong problem-solving and results orientation; experience in case management/operations support/scheduling and geographic-based routing with field investigator teams

Responsibilities

Assign, prioritize, and manage daily investigator workloads by geography, case type, and strict deadlines
Track case progression, anticipate bottlenecks, and take corrective action to protect timelines
Rebalance assignments in real time based on availability, capacity, and performance metrics
Request work from the customer; assess designated case types; make balanced assignments; and relay critical case details to the field
Cancel unwarranted investigative actions and ensure required leads are scheduled or extended
Serve as the SME for agency policy, Federal Investigative Standards, and contract-specific requirements; answer investigator questions quickly and accurately; and guide sensitive matters, escalating when needed
Partner with Team Leads/PMO on assignment targets and workload strategy; collaborate with software developers as a contract SME
Communicate status, trends, and operational concerns to supervisors; produce reports as needed; and drive process/technology improvements while maintaining strong customer relations throughout the work lifecycle