CASE ASSIGNMENT & PLACEMENT UNIT PROBLEM RESOLUTION ASSOCIATE

State of Illinois•Chicago, IL

1d•$4,144 - $5,429•Hybrid

About The Position

The Illinois Department of Children and Family Services is seeking an organized, professional, and energetic individual to serve as Case Assignment and Placement Unit Problem Resolution Associate. The ideal candidate for this position will have excellent organizational skills and strong communication skills. DCFS offers a competitive compensation plan, excellent benefits, and a pension program. We invite you to join our innovative team to help make a positive difference in the lives of the children and families of Illinois.

Requirements

Requires knowledge, skill, and mental development equivalent to completion of high school
Requires 2 years of office experience
Requires ability to keyboard accurately at 45 wpm
Requires completion of a background check and self-disclosure of criminal history

Responsibilities

Receives, reviews, and logs all incoming paperwork, independently determining the completeness of materials received
Keyboards and prepares a variety of complex materials, including, but not limited to, detailed data entry, highly technical reports, Department forms, and correspondence
Receives screening results and temporary custody Information, reviewing log for intake data and routing Information to appropriate staff for processing
Performs follow up with concerned individuals to obtain missing or inaccurate information that may lead to delays in case openings.
Provides consistent review of pending case assignments to ensure adherence to established timelines regarding call back procedures
Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above

Benefits

A Pension Program
Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
3 Paid Personal Business Days annually
12 Paid Sick Days annually (Sick days carry over from year to year)
10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable)
13 Paid Holidays annually, 14 on even numbered years
Flexible Work Schedules (when available dependent upon position)
12 Weeks Paid Parental Leave
Deferred Compensation Program - A supplemental retirement plan
Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan(DCAP)
Federal Public Service Loan Forgiveness Program eligibility
GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
5% Salary Differential for Bilingual Positions
Commuter Savings Program (Chicago only)