Case Analyst

YA Group•Santa Ana, CA

6d•$26 - $28•Hybrid

About The Position

The Case Analyst supports expert-led projects by managing case workflows, coordinating resources, and maintaining accurate documentation throughout the case lifecycle. This role ensures smooth operations from case intake through case completion and serves as a key liaison between internal teams, external partners, and clients. This is a hybrid role based in Santa Ana, CA, requiring a mix of on-site and remote work.

Requirements

2+ years of experience in a professional work environment
High school diploma or equivalent required
Strong organizational and time management skills with the ability to manage multiple tasks and deadlines
Excellent verbal and written communication skills
Proficiency in Microsoft Office and administrative documentation systems
Self-motivated with attention to detail and accuracy

Nice To Haves

some college coursework or an associate degree preferred

Responsibilities

Assist experts in maintaining project workflow from case intake to completion by determining case eligibility and project scope, planning for case needs, creating and monitoring project schedules to manage deadlines, coordinating and monitoring the receipt of records and the provision of services, initiating records requests and searches, disseminating information between the experts and the clients, and tracking case progress.
Maintain project records by documenting events and completion status.
Work with experts to handle project issues as they arise.
Interact with parties inside and outside the organization.
Provide case status and case information in response to requests verbally and in writing.
Improve workflow by analyzing outcomes; monitoring variances; identifying trends; recommending actions to management.
Enhance the organization's reputation by providing high quality services to clients.
Perform additional duties as assigned.