ORR CASE AIDE

Rite of Passage • Queen Creek, AZ

4d • Hybrid

About The Position

Rite of Passage Team is Hiring for a Case Aide (English/Spanish) at Canyon State Academy in Queen Creek, Arizona. This role involves maintaining accurate student case files, assisting with filing, closing, and maintaining records in both physical files and the FAMCare and UAC Portal systems. The Case Aide will also compile files for ORR and State Licensing representatives, coordinate fingerprint services for family reunification, schedule legal appointments, track program data for compliance, facilitate approved family calls, support the 24-hour intake process, complete initial and exit case files, conduct 30-day reunification follow-up calls, and prepare closed files for students who have exited the program. Collaboration with the Case Management team is essential.

Requirements

• Possess a high school diploma
• Must be able to pass bilingual (English/Spanish) assessment
• A working knowledge of the Positive Operational Culture program
• Must meet the requirements to be an eligible ROP driver
• Must possess a current State Driver’s License and have an acceptable driving record for the past three (3) years
• Ability to pass a criminal background clearance check, drug screen, physical and TB test

Nice To Haves

• Case Management experience is strongly preferred

Responsibilities

• Maintain accurate student case files
• Assist with filing, closing, and maintaining records in both physical files and the FAMCare and UAC Portal systems
• Compile files for ORR and State Licensing representatives
• Coordinate fingerprint services for family reunification
• Schedule legal appointments
• Track program data for compliance
• Facilitate approved family calls
• Support the 24-hour intake process
• Complete initial and exit case files
• Conduct 30-day reunification follow-up calls
• Prepare closed files for students who have exited the program
• Collaborate with the Case Management team

Benefits

• Medical, Dental, and Vision Insurance
• Company-paid Life Insurance (eligible within 90 days)
• 401(k) with up to a 6% company match after one year of employment
• Paid Time Off that begins accruing immediately and can be used as soon as it is earned
• Additional employee benefits and wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED