Case Aide

Arizona Department of Administration•Nogales, AZ

3d•Onsite

About The Position

The Department of Economic Security (DES) is seeking an experienced and highly motivated individual to join their team as a Case Aide. The Case Aide functions as staff support in the Division of Developmental Disabilities (DDD) Support Coordination Units, assisting with casework directed by Unit Supervisors, Human Service Specialists, and administrative and secretarial staff. Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation, cannot have a principal interest in or have spouse or close family with principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor.

Requirements

Principles and practices of case management
Community resources
Tracking systems
Basic clerical skills including proper telephone etiquette, operating office equipment (e.g., copier, fax)
Google Docs, Gmail, Spreadsheets, and other computer applications
Oral and written communication
Organizational skills
Initiating, developing, and maintaining member files
Interpersonal relations as applied to contacts with members and representatives of other governmental and community organizations and the public
Adapt and be sensitive to a variety of cultures
Maintain and display professional demeanor
Establish family and professional partnerships
Type a minimum of 40 wpm
1 year of customer service experience or working with or assisting individuals in a community setting, (e.g. community involvement with individuals with developmental disabilities, aging and adult, youth, etc.)
Successfully pass background and reference check
Valid Level One fingerprint clearance card issued pursuant to Arizona Revised Statute 41-1968
Current, valid class-appropriate driver’s license

Responsibilities

Prepares and tracks a wide variety of member documents (e.g., service authorizations, correspondence, memos, forms, and legal documents) for signature of designated authority for work unit and/or office.
Serves as the in-day person in a unit and/or office.
Answers office phone calls, takes accurate messages and/or routes to appropriate staff.
Responds to routine questions for information from families and providers.
Assists members/families by providing transportation to various appointments and meetings; picks up medications, bus passes, food boxes, etc.; completes forms, conducts research of community resources, and completes applications for services and reports; pays bills; refers families to community resources; writes progress notes accordingly in member files.
Maintains office supplies, copy machines, postage meter, State vehicle repair maintenance log, etc.
Completes vehicle reports.
Opens, reviews, sorts, and distributes office mail to appropriate Unit staff, ensuring that critical documents (e.g., prescriptions, requests for services) are prioritized for a timely response by the Support Coordinator/Division.
Copies documents as requested.
Drives a state vehicle to conduct residential and day program visits at the direction of Support Coordinators/Supervisors for the purpose of observing the location for potential health and safety issues, prepares progress notes on visits, and provides information to requested party.
Collects necessary information for and prepares eligibility and member re-determination packets.
Tracks eligibility decisions.
Inputs member information into member information database (FOCUS) as well as in the Risk Incident Reporting (RIMS) system.
Logs and monitors client trust funds of expenditures and deposits.
Monitors member billing records.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Paid vacation and sick time
Paid Parental Leave -Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child
Deferred compensation plan
Wellness plans
Tuition Reimbursement Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities