CASE AIDE

Arizona Department of Administration•Lakeside, CA

6d•$37,000 - $39,000•Onsite

About The Position

The Department of Economic Security, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a Case Aide. Functions as staff support in the Division of Developmental Disabilities (DDD) Support Coordination Units, assisting with casework directed by the Unit Supervisors, Human Service Specialists, and administrative and secretarial staff. Travel is required within the District. Due to distances in rural areas, travel may be extensive. Applicants for this position cannot be licensed or certified by the DDD Office of Licensing, Certification and Regulation, cannot have a principal interest in or have a spouse or close family member with a principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor.

Requirements

Principles and practices of case management
Community resources
Tracking systems
General office procedures
Applying federal laws, state statutes, and agency policies and procedures.
Recognizing basic human rights and the care and assistance needs of individuals with developmental disabilities.
Oral and written communication.
Organizational skills.
Initiating, developing, and maintaining member files.
Basic clerical skills, including proper telephone etiquette, operating office equipment (e.g., copier, fax), Google Docs, Gmail, Spreadsheets, and other computer applications.
Adapt and be sensitive to a variety of cultures.
Maintain and display professional demeanor.
Establish family and professional partnerships.
Work effectively with a wide range of personalities.
Assess/review documents to determine importance to meeting member/family needs.
Type a minimum of 40 wpm.
Candidate must possess 1 year of customer service experience or working with or assisting individuals in a community setting (e.g. community involvement with individuals with developmental disabilities, aging and adult, youth, etc.).
Driver’s License Requirements: Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).
Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency’s ability to reasonably accommodate any restrictions.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Employee shall have a valid Level One fingerprint clearance card issued pursuant to Arizona Revised Statute 41-2758.07 in order to work with children and vulnerable adults.
Candidates for this position shall be subject to a search of both the Department of Child Safety Central Registry pursuant to A.R.S. 8-804 and the Adult Protective Services Registry pursuant to A.R.S. 46-459.

Responsibilities

Sets up and maintains all appropriate documentation in member records and secondary history files. Tracks closed and archived records.
Serves as the in-day person in a unit and/or office. Answers office telephones and phone calls for Support Coordinators who are out of the office. Takes accurate messages and/or routes to appropriate staff. Responds to routine questions for information from families and providers.
Assists members/families by providing transportation to various appointments and meetings; picks up medications, bus passes, food boxes, etc; completes forms, conducts research of community resources, and completes applications for services and reports; pays bills; refers families to community resources; writes progress notes accordingly in member files.
Maintains office supplies, copy machines, postage meter, State vehicle repair maintenance log, etc. Completes vehicle reports. Opens, reviews, sorts, and distributes office mail to appropriate Unit staff, ensuring that critical documents (e.g., prescriptions, requests for services) are prioritized for a timely response by the Support Coordinator/Division. Copies documents as requested.
Drives a state vehicle to conduct residential and day program visits at the direction of Support Coordinators/Supervisors for the purpose of observing the location for potential health and safety issues, prepares progress notes on visits, and provides information to the requested party.
Prepares a wide variety of member documents (e.g., service authorizations, correspondence, memos, forms, and legal documents) for signature of the designated authority for work unit and/or office. Responds to requests from various sources to update the prepared information.
Collects necessary information for and prepares eligibility and member re-determination packets. Tracks eligibility decisions. Inputs member information into the member information database (FOCUS) as well as in the Risk Incident Reporting (RIMS) system. Logs and monitors client trust funds of expenditures and deposits. Monitors member billing records.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Paid vacation and sick time
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities