Case Aide (4340)

Lutheran Services Florida • Sarasota, FL

1d • Onsite

About The Position

LSF is seeking a talented Case Aide who wants to make an impact in the lives of others. The Case Aide is responsible for assisting in the day-to-day tasks to ensure that case management services are provided to clients in a timely manner. The Case Aide is required to maintain a flexible, organized, and efficient work schedule and is subject to work extended hours.

Requirements

• Must possess a clean/valid Florida Driver License, reliable transportation, and proof of Insurance (transcript of driving record will be requested from the Department of Motor Vehicle at the time of hire).
• Able to sit and stand for long periods of time, utilizes telephone, computer, and other office equipment.
• Able to work in a fast-paced environment.
• Must be able to work flexible and long hours.
• High School Diploma or GED, or other relevant degree or equivalent experience.
• Experience working with clients; comfortable working closely with diverse client base.
• Clerical, typing and computer proficiency required.
• Good written, verbal communication and interpersonal skills with persuasive abilities.
• Must exercise discretion and good judgment in dealing with sensitive issues.
• Able to work with the public.
• Able to follow written and oral instructions.
• Able to work independently and with minimal supervision (initiative).
• Dependable and reliable.
• Initiative and follow through to ensure all assignments are completed.
• Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.
• Reports to Lead Case Manager
• Must be a team player.
• Accurate, complete and timely submission of required reports and documentation to ORR & LSF.
• Effective working relationship with clients (providers).
• Adherence to LSF policies and procedures.

Responsibilities

• Determines eligibility by requesting the official documents that proof that the participant is eligible for the program.
• Ensures that clients are properly enrolled into the program’s internal intake system.
• Ensures DHS eligibility documents are uploaded to CMS and WEB-RSDS systems.
• Completes ACCESS form for benefits such as Cash, Food Stamps, and Medicaid (if needed). Provide copy to client of Registration form and all documents sent to DCF.
• Drives clients to facilitate program services, may include transportation to appointments, visits, interviews, or other appointments as per contractual requirements as needed.
• Creates client intake case files with necessary intake documents.
• Assists with filing, closing, and with overall daily maintenance of records found in the physical case file.
• Assists with compiling electronic and physical files for ORR or DCF upon request.
• Assists case management with creating FSSP packets, data entry documentation and provide CRS orientation to client as part of CRS plan.
• Ensures the provision of follow up service phone calls are conducted every 30 days of clients been registered in the program.
• Assists with the coordination of referrals for in-house services.
• Attends all organizational required trainings and facilitates trainings as needed.
• Attends all departmental and program meetings to ensure that up-to-date information is received and/or provided and to ensure that changes to policy or practice are implemented and adhered to.
• Assists with the submission of monthly reports.
• Provides and facilitates information as needed for monitoring activities.
• Travels as needed for trainings, conferences, or to transport clients.
• Attends training that will enhance professional growth in the area of case management documentation, or other topics as deemed appropriate by the Program Manager.
• Maintains a safe, clean, and hazard-free work area.
• Ensures the proper supervision of youth at all times.
• Demonstrates sensitivity to our service population’s cultural and socioeconomic characteristics and needs.
• Able to react to change productively and handle other essential tasks as assigned.
• Works on special projects with minimum supervision.
• Backs up in the absence of the legal assistant.
• Performs other duties as assigned or required.

Benefits

• Medical, Dental and Vision
• Telehealth (24/7 online access to Doctors)
• Employee Assistance Program (EAP)
• Employer paid life insurance (1X salary)
• 13 paid holidays + 1 floating holiday
• Generous PTO policy (starting at 16 working days a year)
• 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED