Case Aide

Ada S. McKinley Community Services, Inc•Chicago, IL

11d•Hybrid

About The Position

Provides support to Social Service Workers in the delivery of Child Welfare Services. This role requires the ability to rotate work schedules to accommodate program and client needs, and involves transporting clients to various appointments such as doctor's appointments, sibling visitations, therapeutic appointments, and prison visits. The Case Aide is responsible for maintaining current knowledge in the field through seminars and workshops, and making input into the planning, development, and implementation of agency social service plans. Duties include making home visits, interpreting guidelines to parents, assisting parents in utilizing community agency resources, helping prepare children for medical examinations and follow-up care, and promoting parental cooperation. The position also involves performing noncomplex case-related duties, obtaining and maintaining data for case records, implementing plans of action, becoming informed of agency policies, contacting other social service agencies, attending agency seminars, reporting progress to supervisors, investigating and verifying client information, completing contact notes, and filing documents.

Requirements

High school degree
A minimum of two years' experience in social service programs.
Must have and maintain a reliable automobile with liability insurance and an acceptable driving record.

Nice To Haves

Adaptable: Adjust to new conditions, changes, challenges, and experiences.
Communicator: Is understood by others (both verbally and in writing) and understands the ideas and perspectives of others.
Uses a Growth Mindset: Embraces their potential to learn and grow and views successes and failures as development opportunities.
Has Integrity: Honesty, trustworthiness, ownership, accountability, and respect are hallmarks of integrity.
Collaborator: Cooperates and works well with peers, colleagues and team members by giving and receiving ideas, comments, and feedback with an open mind.
Demonstrates the experiences, beliefs, attitude and awareness that indicates cultural sensitivity to the client population served.
Ability to partner with clients individually, in family, to help them mobilize resources and their inner capacity to address problems they face.
Ability to coordinate effectively with other team members, other Agency resources and outside services in addressing client needs.

Responsibilities

Rotate work schedule to accommodate program and client needs.
Transport clients to various appointments, i.e., doctor’s appointments, sibling visitations, therapeutic appointments, prison visits, etc.
Maintain current knowledge in the field, including, but not limited to, attendance at seminars, workshops, etc.
Make input into the planning development and implementation of the agency social service plan drafted in accordance with the program’s performance standards.
Make home visits when related to assigned tasks.
Interpret guidelines to parents.
Assist parents in utilizing community agency resources.
Help prepare children for medical examinations.
Help children to receive follow-up care.
Promote parental cooperation in client program.
Perform a variety of noncomplex case related duties, including obtaining, reporting and maintaining data related to case records.
Implement plans of action for cases, following established procedures.
Become informed of agency policy and practices regarding casework and other functions, and may participate in other areas of casework, such as intake.
Contact other social service agencies regarding client situation or for the purpose of making interagency referrals.
Attend agency seminars to increase knowledge and skills.
Make frequent reports to supervisor on progress of cases and performs other recordkeeping duties as specified by agency.
Investigate and verifies information supplied by clients and answers requests from potential clients regarding agency services.
Complete contact notes.
Complete filing documents in case records as trained.