CASE AIDE - WELCOME CENTER

Arizona Department of Administration•Phoenix, AZ

4d•Onsite

About The Position

The Arizona Department of Child Safety (DCS) is a social and human services agency whose mission is to successfully partner with families, caregivers, and the community to strengthen families, ensure safety, and achieve permanency for all Arizona’s children through prevention, services, and support. DCS is proud to be a pillar of strength for our communities, and the work we do each day helps build a safer, more compassionate, and more resilient Arizona. Working for DCS is more than just a job—it's a mission-driven career that offers purpose, growth, and the opportunity to make a lasting difference. You'll be part of a team that is passionate about child welfare and committed to serving with integrity, compassion, and accountability. A career with DCS is an opportunity to give back to your community and help shape a brighter future for Arizona's children and families. If you're passionate about working with children and families, becoming a Case Aide at a DCS Welcome Center can be a life-changing experience. After four years of successful service, you'll also be eligible for promotion to the DCS Specialist Trainee position ($21.70 per hour).

Requirements

High School Diploma or GED
Valid driver's license and a satisfactory 39-month driving record
Ability to obtain and maintain a valid Department of Public Safety (DPS) Level One Fingerprint Clearance Card
Ability to obtain and maintain CPR certification
Work history, Central Registry, and Public Record review will be considered
Ability to use a vehicle as an essential function of the job to conduct State business
May be required to use personal transportation for State business and maintain current vehicle registration and motor vehicle insurance
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Nice To Haves

Two years of college or university coursework with a minimum of 21 semester hours in: Child Development, Rehabilitation, Social Services, Counseling, Psychology, Sociology, Or another closely related field

Responsibilities

Transport clients and children and ensure proper use of child safety seats
Transport children to designated placements as needed
Assist clients with application processes
Provide case assistance to participants involved in child safety services
Engage, observe, and interact with children (examples: lice treatments, changing diapers, potty training, bathing, comforting)
Provide trauma-informed care to children
Perform housekeeping functions (examples: laundry, cleaning dishes, preparing meals, general cleaning)
Assist Kinship Caregivers with TANF referrals, Fingerprint Clearance Card appointments, email account setup, and billing submission processes
Process service approvals for living arrangements and support services, including Kinship Home Studies and Courtesy Supervision requests
Respond to service approval inquiries and verify the accuracy of service request documentation
Provide clerical and administrative support and maintain accurate records
Refer clients and families to community resources and organizations that promote self-sufficiency
Document client interactions, activities, and service-related information
Participate in professional and unit meetings and deliver goods as requested
Travel in-state and out-of-state as required
Work outside of regular business hours, including weekends, holidays, and overtime.

Benefits

Comprehensive medical, dental, and life insurance options
A supportive retirement plan through the Arizona State Retirement System (ASRS)
10 paid holidays annually and generous vacation and sick leave
Paid Parental Leave Program (must meet eligibility requirements)
Higher education discounts, wellness programs, and professional growth and development opportunities

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