Case Aide Supervisor

LCFS•Evergreen Park, IL

5d•Hybrid

About The Position

The Case Aide Supervisor is primarily responsible for providing case assignments, direct supervision, guidance, and support to Case Aides. This role ensures adherence to agency policies and best practices, and that follow-through, appropriate communication, and documentation occur in a timely and accurate manner. The supervisor will oversee recruitment, hiring, and training processes for program staff, ensuring the development of a skilled and dedicated team. They will also ensure accurate and timely reporting, maintain meticulous records of case progress, incidents, and interventions, and collaborate with community resources and agencies to enhance support services. The position involves maintaining tracking of assignments and scheduled visits, ensuring accurate documentation, and ensuring scheduling and logistic information is provided and all required visits are completed safely. Regular supervision with corresponding documentation and professional development of staff is provided, along with weekly team meetings. The role may provide oversight of the Initial Clothing and Equipment and monitor the quality and quantity of case aide services. Occasional evening, weekend, and holiday work may be required, as well as travel through high-risk communities. The supervisor must maintain and convey knowledge of car seat safety protocol and regulatory requirements to staff and work effectively with other supervisors to assure the orderly transfer of cases. They will appropriately communicate with all members of the child welfare team and respond in a timely manner, provide timely approval of expense reimbursements, timecards, and overtime requests, and perform other duties as assigned.

Requirements

Ability to drive one’s own vehicle and transport children, youth, and adults as needed.
Demonstrated organizational ability.
Demonstrated scheduling and logistics experience.
Excellent communication skills.
Development of team building skills.
Exercise good judgment and critical thinking skills.
Understanding of child welfare practices, policies, and regulations.
Excellent leadership and interpersonal skills.
Ability to make sound decisions under pressure.
Proficiency in utilizing relevant software and technology for case management.
Minimum of 3 years of experience in Child Welfare required (if Bachelor's or Associate's Degree).
5 years of Child Welfare experience required (if High school diploma).
Regularly required to talk or hear.
Frequently required to sit.
Occasionally required to stand; walk; use hands to finger, handle or feel objects, or controls; reach with hands and arms.
Capable of operating standard office equipment, including a computer and keyboard, calculator, typical business machines such as a fax machine and copier.
Must occasionally lift and/or move up to 20-30 pounds.
Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.
Required to have valid driver’s license, auto insurance and must be able to safely operate a motor vehicle.
Follows all ethics policies and procedures related to program execution and decision making as defined by the agency as well as any related professional licensing, regulatory or accrediting body.
Maintain confidentiality of client, staff, and agency information.
Reports any known or suspected breaches of confidentiality in accordance with policy.
Reports possible misconduct or relevant errors/ oversight in a timely manner and responsibly addresses related issues with chain of command.
Consistently conveys clear, accurate, timely, and respectful communication appropriate for the situation.
Informs appropriate management staff when incident occurs or a crisis situation.
Maintains professional boundaries with clients/residents, staff, interns, volunteers, and vendors.
Able to successfully share skills and concepts with others and works effectively with others under time and environmental pressures.
Demonstrates sound judgement and foresight in safety awareness and in daily work.
Notifies, in a timely manner, the supervisory chain of any incidents or circumstances that need attention.
Report all suspicions or allegations of abuse immediately to their supervisor.
Ensures appropriate utilization of materials and resources and minimizes waste.

Nice To Haves

Bachelor's or Associate's Degree in Social Work, Human Service, Psychology, or a related field preferred.

Responsibilities

Provide case assignments, direct supervision, guidance, and support to Case Aides.
Ensure adherence to agency policies and best practices by Case Aides.
Ensure follow-through, appropriate communication, and documentation occur in a timely and accurate manner.
Oversee the recruitment, hiring, and training processes for program staff.
Ensure accurate and timely reporting and maintain meticulous records of case progress, incidents, and interventions.
Collaborate with community resources and agencies to enhance support services.
Maintain tracking of assignments and scheduled visits, ensuring accurate and corresponding documentation.
Ensure scheduling and logistic information is provided and all required visits are completed safely.
Provide regular supervision with corresponding documentation and professional development of staff.
Conduct weekly team meetings.
May provide oversight of the Initial Clothing and Equipment.
Monitor the quality and quantity of case aide services provided by the case aides.
Work effectively with other supervisors to assure the orderly transfer of cases into the Home and Relative/Traditional Foster Care Unit.
Appropriately communicate with all members of the child welfare team and respond in a timely manner.
Provide timely approval of expense reimbursements, timecards, and overtime requests.
Perform other duties as assigned.
Demonstrate sound judgment and foresight in safety awareness and in daily work.
Notify, in a timely manner, the supervisory chain of any incidents or circumstances that need attention.
Report all suspicions or allegations of abuse immediately to their supervisor.
Ensure appropriate utilization of materials and resources and minimize waste.
Follow all ethics policies and procedures related to program execution and decision making.
Maintain confidentiality of client, staff, and agency information.
Report any known or suspected breaches of confidentiality in accordance with policy.
Report possible misconduct or relevant errors/oversight in a timely manner and responsibly addresses related issues with chain of command.
Consistently convey clear, accurate, timely, and respectful communication appropriate for the situation.
Inform appropriate management staff when an incident occurs or a crisis situation.
Maintain professional boundaries with clients/residents, staff, interns, volunteers, and vendors.
Successfully share skills and concepts with others and works effectively with others under time and environmental pressures.
Present as a role model to others, behaving in a way which actively supports LCFS as a welcoming community, promotes diversity and inclusion in the workplace and collaborates with others to further equity and dismantle barriers to a more inclusive experience of community.
Participate in annual professional development and/or advocacy regarding inclusion.