Case Aide I

Mower County•Austin, MN

7h•$26 - $35•Hybrid

About The Position

This position is responsible for making defined decisions in supporting clients by identifying community services and resources; providing specialized information regarding clients' needs; and providing direct services to clients when requested. Responsibilities may include providing information to participants; reviewing information; interviewing participants; and maintaining and coordinating the collection and maintenance of related files.

Requirements

High school diploma or G.E.D. and 2 years of administrative support in human services or related experience; or an equivalent combination of education and experience.
Valid Driver’s License or evidence of equal mobility
Basic human services principles, techniques and practices.
Client documentation requirements.
Knowledge of general office procedures, practices and work methods.
Knowledge of preparation and processing of departmental bookkeeping, accounts receivable and collection operations.
Ability to comprehend and interpret information as it is given.
Ability to maintain confidentiality.
Ability to read and comprehend legislative rules and regulations.
Applicable Federal, State, and local rules and regulations.
Providing customer service and de-escalation techniques
Conducting research for clients.
Ability to work independently and pay attention to accuracy and detail.
Managing databases documenting clients’ progress and status.
Maintaining accurate records and files.
Using a computer and related software applications.
Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to give and receive work direction.

Responsibilities

Performs case support activities, which includes answering inquiries from the public, verifying accuracy of data, entering data into data management systems, determining the scope of services, pre-screen for program eligibility and collecting documentation required for each case or initial application.
Provide assistance through data entry and service agreement documents. Troubleshoot edits and other issues with documents; resolve by strategizing with other HHS employees, the public, providers, and the state.
Processes funding requests and program applications. Ensures that the correct paperwork has been submitted. Timely and accurate data entry for service agreements, applications and forms.
Verifies coding, reconciles receipts, and collects payments from the public. Manages accounting tasks, including accounts receivable and cash drawer reconciliation.
Performs and/or arranges supportive aid services such as connecting resources to clients while providing safety/supervision to clients and minors.
Maintains inventory and office supplies. Handles outgoing program correspondence and schedules rooms and appointments.
Performs other duties of a similar nature or level.