Case Aide (Human Services Assistant 2)

State of Oregon•John Day, OR

9d•$3,642 - $4,954•Hybrid

About The Position

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. Opportunity awaits! In Oregon, we’re committed to empowering every individual to thrive. Empower independence—one client, one day, one act of care at a time by joining a team where your organization and compassion change lives daily. We are currently seeking a Case Aide (Human Service Assistant 2) to join our Aging and People with Disabilities team based in either our John Day or Burns office and providing support to both locations. The selected candidate may choose the office closest to their residence as their base location. The schedule for this position will include designated days assigned to each branch, with regular on‑site work supporting both the John Day and Burns offices.

Requirements

A valid driver’s license and acceptable driving record are required for this position.
One year of experience assisting professionals in one or more of the following specialized social program areas: Economically disadvantaged, Substance use and dependency, Disability Services, Child abuse and neglect, Juvenile delinquency.
Any degree in a related mental health or human services program may substitute for six months of the required experience.

Nice To Haves

Experience collaborating well with others such as with Case Managers, clients, and community partners.
Experience handling confidential documents or information responsibly while demonstrating good judgment when documenting concerns and applying policy.
Experience understanding and responding to client needs while supporting them through sensitive situations.
Experience staying organized and adapting to changing workloads.
Experience communicating respectfully with people from different cultures, whether in person, in writing, or over the phone.

Responsibilities

Travel regularly between the John Day and Burns APD offices, following a set schedule with designated on‑site workdays at each location.
Maintain and update electronic case files, ensuring required documents are obtained, organized, and narrated daily.
Prepare client packets, forms, brochures, and other necessary documentation.
Contact clients to schedule assessments, appointments, and interpreters; manage Case Manager’s scheduling as needed.
Support case managers provide long-term care to seniors and people with disabilities.
Conduct home visits for signatures, wellness checks, form completion, and delivery of essential items.
Assist clients with placement visits, move coordination, and securing household items through community resources.
Obtain bids and coordinate referrals for K‑Plan ancillary services and other specialized supports.
Monitor client safety and functioning, reporting significant changes or concerns promptly to Case Managers or Supervisors.
Coordinate community service referrals such as RN contracts, Lifeline, Meals on Wheels, and manage facility alerts.
Provide administrative and team support, including occasional front desk coverage and issuing EBT cards.
Be a contact for Home Care Workers about vouchers, payments, and general questions.
Manage mail, upload documents, schedule appointments, and handle calendars and office communication.
Keep case managers informed, document actions in case files, and adapt to their differing work styles to support team tasks, meetings, and client needs.
Learn more about our programs, as your work providing services will be through the Aging & People with Disabilities Programs (APD).