Case Aide Clerk

SUNNY GLEN CHILDRENS HOME INC•Brownsville, TX

81d•Onsite

About The Position

The case Aide at Sunny Glen Children’s Home is responsible for assisting case management in the day-to-day case-related tasks to ensure that services are provided to youth in a timely manner. Case Aide is to assist with maintaining case files, and compliance with ORR Policy and Procedures established state and federal standards. Collaborates closely with Case Manager, the Transportation team, a Sunny Glen third-party contract, and Copa Cabana. Together we strive to obtain and coordinate flight transportation arrangements for an Unaccompanied Children’s reunification process with the corresponding Sponsor/Family while maintaining compliance with established state and federal standards. In the event, that a Child is transferred to another shelter and or program the Case Aide will facilitate transportation arrangements that best fit both program schedules. In addition to coordinating travel for reunifications and transfers, the Case Aide will be included and communicated with when it comes to any other forms of discharges. The Case Aide is responsible for tracking and advising Sunny Glen of all expected discharges.

Requirements

Must be 21 years of age or older.
Must be bilingual in English and Spanish.
Minimum GED or High School Diploma
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, and the general public.
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
To perform this job successfully, an individual should have knowledge of Microsoft Office, Excel, and Electronic Case Management software.
Valid Texas Driver's License.
Have a record of tuberculosis screening showing the employee is free of contagious TB.

Nice To Haves

Preferred: 30 hours of higher education in a social service field or 1-2 years of paid or unpaid experience working in a youth services field

Responsibilities

Maintain and archive physical or electronic active/discharged files in accordance with agency and ORR policies and procedures, meeting licensing standards.
Meet with Children on a weekly basis to provide telephonic communication with the family of origin, primary caregiver, and/or sponsor.
Assist with discharge and transfer planning and paperwork as needed.
Complete closing of files on the Child is released from the program.
Conduct ProBAR coordination with Know Your Rights presentations and legal screenings.
Assist with meeting clients as needed based on client request submissions.
Filing paperwork and assistance on behalf of other departments
Daily use of program software, ETO, and UC Portal.
Help prepare and process case service forms, applications, and other paperwork as needed.
Meet with children on a weekly basis to provide telephonic communication with the family of origin, primary caregiver, and/or sponsor.
Complete closing of files once the Unaccompanied Child is released from the program.
Assist with facilitating ORR National Call Center referrals for service gaps identified during 30-day calls.
Ensure proper completion of assessments and deadlines as required per Internal and ORR Policy and Procedures.
Communicate all information to Copa Cabana.
Communicate directly with sponsors to send the payment submittal form. Copa Cabana will receive the payment form once the sponsor presses the submit command.
Should Copa Cabana require additional information or assistance with sponsors, CM must be informed.
In the event that a sponsor is not able to pay fees associated with airfare and the client’s physical release is delayed past 72 hours or more, RFC should advise CM so information can be communicated with ORR FFS of this delay.
Obtain the Transfer of Custody Form and work closely with the Travel Escort team lead.
Consider flight assignments due to Travel Escort availability, ratio, genders of the children/Travel Escorts, medical conditions, etc.
Track all Travel Arrangement Logs and begin/process all flight arrangements.
Ensure to be aware of the Types of Discharge.
Coordinate flight-travel arrangements for those that require ORR FFS approval.
Responsible for tracking and reporting the following types of releases that occur within SG. CM will ensure to notify RFC of these upcoming discharges as RFC must include this information in Daily Discharge Report.
Ensure flight dates are secured within 48 hours from when the Unaccompanied Child’s case was approved and properly submit the corresponding Travel Request Form.
Email the Escort Team with itineraries for both the client and the Travel Escorts to smoothly coordinate transportation.
Coordinate communication with the Food and Nutrition department Director/Chef via email so that the client may have healthy meals during travel.
Become well-versed in the internal Booking Process Overview.
Itineraries must be uploaded to iDirectDoc.
Maintain confidentiality in all areas.
May work extended hours, weekends, and holidays on a needed basis to facilitate program services.
Attend training and meetings as scheduled.
Learn and abide by Sunny Glen Children’s Home policies and procedures (and minimum standards)
Ability to evacuate/travel if needed due to natural disaster.
The employer retains the right to change or assign other duties to this position.
Other duties may apply.