Case Aide Clerk

SUNNY GLEN CHILDRENS HOME INC•San Benito, TX

6d•Onsite

About The Position

The case Aide at Sunny Glen Children’s Home is responsible for assisting case management in the day-to-day case-related tasks to ensure that services are provided to youth in a timely manner. Case Aide is to assist with maintaining case files, and compliance with ORR Policy and Procedures established state and federal standards. Collaborates closely with Case Manager, the Transportation team, an Sunny Glen third-party contract, and Copa Cabana. Together we strive to obtain and coordinate flight transportation arrangements for a Unaccompanied Children’s reunification process with the corresponding Sponsor/Family while maintaining compliance with established state and federal standards. In the event, a Child is transferred to another shelter and or program the Case Aide will facilitate transportation arrangements that best fit both program schedules. In addition to coordinating travel for reunifications and transfers, the Case Aide will be included and communicated with when it comes to any other forms of discharges. The Case Aide is responsible for tracking and advising Sunny Glen of all expected discharges. Other duties may apply.

Requirements

Minimum GED or High School Diploma
Must be Bilingual English and Spanish
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Strong communication skills are important.
Bilingual is (English/Spanish).
Valid Texas Driver's License with an excellent driving record

Nice To Haves

Preferred: 30 hours of higher education in a social service field or 1-2 years of paid or unpaid experience working in a youth services field

Responsibilities

Maintain and archive physical or electronic active/discharged files in accordance with agency and ORR policies and procedures, meeting licensing standards.
Meet with Children on a weekly basis to provide telephonic communication with the family of origin, primary caregiver, and/or sponsor
Assist with discharge and transfer planning and paperwork as needed.
Complete closing of files once Child is released from the program
Conduct ProBAR coordination with Know Your Rights presentations and legal screenings.
Assist with meeting clients as needed based on client request submissions.
Filing paperwork and assistance on behalf of other departments
Daily use of program software, ETO, and UC Portal.
Help prepare and process case service forms, applications, and other paperwork as needed.
Meet with children on a weekly basis to provide telephonic communication with the family of origin, primary caregiver, and/or sponsor.
Complete closing of files once Unaccompanied Child is released from the program.
Assist with facilitating ORR National Call Center referrals for service gaps identified during 30-day calls.
Ensure proper completion of assessments and deadlines as required per Internal and ORR Policy and Procedures.
Communicate all information to Copa Cabana.
Communicate directly with sponsors to send the payment submittal form. Copa Cabana will receive the payment form once the sponsor presses the submit command.
Should Copa Cabana require additional information or assistance with sponsors, CM must be informed.
In the event that a sponsor is not able to pay fees associated with airfare and the client’s physical release would be delayed past 72 hours or more, RFC should advise CM so information can be communicated with ORR FFS of this delay.
Obtain the Transfer of Custody Form and work closely with the Travel Escort team lead.
Consider flight assignments due to Travel Escort availability, ratio, genders of the children/Travel Escorts, medical conditions, etc.
Track all Travel Arrangement Logs and begin/process all flight arrangements.
Ensure to be aware of the Types of Discharge.
Coordinate flight-travel arrangements for those that require ORR FFS approval.
Responsible for tracking and reporting the following types of releases that occur within SG. CM will ensure to notify RFC of these upcoming discharges as RFC must include this information in Daily Discharge Report.
Ensure flight dates are secured within 48 hours from when the Unaccompanied Child’s case was approved and properly submit the corresponding Travel Request Form.
Email the Escort Team with itineraries for both the client and the Travel Escorts to smoothly coordinate transportation.
Coordinate communication with the Food and Nutrition department Director/Chef via email so that the client may have healthy meals during travel.
Become well-versed in the internal Booking Process Overview.
Itineraries must be uploaded to iDirectDoc.
Maintain confidentiality in all areas.
May work extended hours, weekends, and holidays on a needed basis to facilitate program services.
Attend training and meetings as scheduled.
Learn and abide by Sunny Glen Children’s Home policies and procedures (and minimum standards)
Ability to evacuate/travel if needed due to natural disaster.
The employer retains the right to change or assign other duties to this position.