Case Aide

Northwest Regional Council•Bellingham, WA

1d•$24 - $31•Hybrid

About The Position

Northwest Regional Council (NWRC) is a multi-service agency that covers the Washington counties of Island, San Juan, Skagit and Whatcom, with offices in Bellingham and Mount Vernon, Washington. NWRC’s slogan: “Human services with you at the center” encapsulates its focus on creating new solutions to navigate the challenges of aging and disability, proactive paths to behavioral health and recovery, and new partnerships between healthcare and social services. We are seeking applicants for a Case Aide to join our Program Administrative Support team. NWRC’s values are centered on the concepts of respect, inclusiveness, and striving to foster a healthy work environment for all employees. With these values in mind, we will do our part to support and further diversity, equity, and inclusion not only in our workplace, but in our communities. Toward this goal, we invite candidates from all backgrounds and perspectives to apply and help shape the future of NWRC. The Business Development unit impacts agency-wide operations by supporting and growing various programs. The unit is comprised of program administrative and operational support, and contracts management. Case Aides provide program support to Care Management, Clinical, and Community program units by assisting supervisory and field staff, as well as subcontractors in elements of service delivery. Often working in computerized databases and systems used in direct service programs, the Case Aide completes data entry, develops and maintains reports, and provides information and technical assistance. NWRC strives to offer employees schedule flexibility while balancing the needs of their role within the agency with their personal lives. The Case Aide can be based in either the Bellingham or Mount Vernon NWRC office. This role will work with the Program Administrative Support Supervisor to develop a schedule that includes regular, in person time in the office as well as optional remote days. It's anticipated that more time will be spent at the Bellingham office during the first 6 months of employment for training purposes.

Requirements

Two years of college level courses in a relevant field; AND three years’ experience in social services and/or in a support staff function; OR
Bachelor's Degree in social services or related field; AND one year of experience in social services and/or in a support staff function; OR
An equivalent combination of education and experience, totaling five years, which provides the skills, knowledge, and ability to perform the work.
Knowledge of general office principles, practices and procedures.
Ability to operate standard office equipment and utilize software programs such as Microsoft Suite
Ability to communicate effectively in both oral and written formats.
Ability to compose documents with knowledge of proper grammar, punctuation, and spelling.
Ability to work independently, including organizing and prioritizing assignments, drafting routine correspondence, trouble shooting and problem solving.
Ability to maintain confidentiality of client, provider, and staff information.
Ability to establish and maintain effective working relationships and professional boundaries with co-workers, other agency personnel, and the general public using courtesy, tact and good judgment.
Ability to communicate effectively with a diverse population, showing sensitivity and respect of the values that are present in working with a diverse group of people.
Ability to maintain composure during difficult situations and while interacting with challenging individuals, particularly when explaining program policies and procedures, including the ability to ask for assistance as situations may warrant.
Must have a valid driver's license, a vehicle available for work-related travel, and appropriate liability insurance.
May be required to obtain Notary License, within first year of employment.

Nice To Haves

Experience working in human services setting preferred.
Knowledge of medical terminology preferred.
Skill and/or fluency in speaking other languages is desired.

Responsibilities

Completes data entry
Develops and maintains reports
Provides information and technical assistance
Assisting supervisory and field staff, as well as subcontractors in elements of service delivery

Benefits

100% Employer paid medical for individual employee plans and up to 95% paid medical for dependent coverage plans, with multiple plan options
100% Employer paid Dental and Vision for the employee and eligible dependents with multiple plan options
Washington State Public Employees Retirement System (PERS 2 or PERS 3)
100% Employer paid Employee Assistance Program (EAP) for employee & dependents
Life and Long-term Disability insurance, including voluntary buy-up options
Vacation Leave, accrued at 8hrs/month & increasing with longevity
Sick Leave, accrued at 8hrs/month
13 Paid Holidays Annually
3 Paid Wellness Days Annually
Voluntary Flex Spending Plans for health and/or child/elder care
Voluntary Deferred Compensation Program
Alternative Work Schedules
Hybrid Work Environment
4% premium pay offered for Certified Social Services Interpreters
Note: NWRC meets the Public Service Loan Forgiveness (PSLF) definition of a public service organization.