Case Administrator (Special Projects)

J.B. Hunt Transport Services, Inc. • Phoenix, AZ

6d • $22 - $35 • Hybrid

About The Position

The Case Administrator (Special Projects) is responsible for providing both direct and indirect support to youth, families, and staff within the Juvenile Probation Department. This position also contributes to department-wide initiatives by supporting special projects. A key component of the role includes serving as a Positive Growth Facilitator, primarily utilizing the Journey.do online platform to engage youth. The position may involve delivering youth programming within a secure care environment.

Requirements

• Associate degree in Criminal Justice, Social Services, Behavioral Sciences, or a related field OR Combined education and experience qualifications: Prior probation or court-related experience may substitute for education on a year for year basis
• Ability to pass a comprehensive background check.
• No prior criminal arrests

Nice To Haves

• Experience working with justice-involved youth and/or youth-based programs
• Prior probation or court-related experience
• Experience in case management and/or project maintenance
• Knowledge of: The Criminal Justice System or the principals of Social Work
• Knowledge of: Computer software including but not limited to word processing, spreadsheets, database applications, and Artificial Intelligence (AI)
• Knowledge of: Positive Youth Development
• Skill in: Working independently and in a team setting
• Skill in: Interacting with and obtaining information from clients
• Skill in: Oral and written communication
• Skill in: Organization and time management
• Skill in: Communication and problem solving
• Ability to: Work in a secure care and community probation setting with staff, youth and their families
• Ability to: Communicate effectively both orally and in writing with a wide variety of stakeholders
• Ability to: Evaluate and process complex information and recommend appropriate action
• Ability to: Work cooperatively and effectively in a team environment
• Ability to: Work in a high-paced environment while meeting deadlines

Responsibilities

• Provides direct support and case management for special project implementation and department-wide rollouts
• Proficiency in the Journey.do platform to assist youth, families and staff with platform application as well as technical issues
• Provides one-on-one and group programming support of Journey.do learning modules in a secure care setting
• Completes Growth and Transition Plans for juveniles
• Handles inquiries from the community and stakeholders
• Assists in training both detention and probation staff on the Journey.do platform
• Assists in the Internship and Volunteer Program by mentoring intern cohorts and fostering an educational work environment
• Attends, conducts, and participates in program presentations, monthly meetings, and staffing of cases
• Coordinates with Juvenile Probation Officers and community organizations for special project initiatives
• Maintains accurate and thorough documentation regarding contacts with youth, families, probation officers, internal providers, and community providers
• Assists with data collection as directed, including daily contacts, activities, internal audits, external audits, and bi-annual data collections

Benefits

• We offer generous paid time off, paid sick leave, and 10 paid holidays!
• We have affordable medical, dental, and vision insurance, and our employees are entitled to coverage by one of several State-sponsored retirement pension plans, our employee assistance program, and wellness incentives.
• Additionally, our employees have the option of life insurance, disability, a group legal plan, and pet insurance.
• Under the current guidelines for the Public Service Loan Forgiveness (PSLF) Program, the Maricopa County Superior Court is a qualifying employer. Therefore, any full time Judicial Branch employee, who meets other eligibility criteria may be eligible for loan forgiveness under this program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees